Reliable demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Builds productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Relationship development
Planning and development
Sales Techniques
Staff development
Organizational skills
Team management
People skills
Team-building
Skilled multi-tasker
Deadline-oriented
Call Center Operations
Customer Service
Product Knowledge
Training and coaching
Expertise in sales
Inventory control procedures
Cash handling accuracy
Retail loss prevention
Verbal/written communication
Reliable and punctual
Listening skills
Energetic self-starter
Cash register operation
Experience
Co-Leader, 01/2018 to Current Culvers Restaurant – Franklin, WI,
Compiled, interpreted and verified crucial financial data, both actual and projected.
Approved and qualified applications for financing, closed sales,and products while complying with state laws.
Training new recruits according to established guidelines to improve efficiency and productivity.
Assisted upper management with projects.
Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Processed payments by accepting cash, checks and credit card payments.
Handled contracts and payments on accounts.
Advised debtors on payment options and set up payment plans.
Entered customers' financial status information into system.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Oversaw branch team with customer service representatives and 8 personal bankers and implemented training for all new employees.
Responsible for auditing and managing $400 thousand daily.
Shift Manager, 03/2003 to 08/2017 Qvc, Inc. – Brandon, FL,
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimized department productivity
Generated reports to assess performance and make adjustments.
Increased customer base and market share by promoting product through diverse channels.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Directed supervisor of Associates with direct reports recruiting for 400+ and all positions.
Area Manager , 06/1999 to 03/2003 Kmart – City, STATE,
Boosted team morale and overall revenue by creating sales contests.
Reviewed account and service histories to identify trends and issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Education and Training
High School Diploma: , Expected in 06/1999 St. Cloud High School - Saint Cloud, FL GPA:
: Business Management, Expected in 03/2008 Walmart Management Academy - Tampa, FL, GPA:
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