Results-driven Executive Sales Manager offering 25+ years' experience and success in overachieving Sales targets. Accomplished in building world-class Global Business Development teams, robust pipelines and growing strategic client accounts. Focused on building long-term client contracts through strong and trusted client relationships.
▪ Co-Founder of a unique, “As a Service” based consulting & technology firm with a primary focus on Sales and Marketing solutions for the Call Center BPO industry. Responsible for the overall Business Development and Marketing strategies for Walkabout Advisory Services and the Walkabout Workplace platform.
▪ Responsible for total Company contract annualized revenue of $450M at the end of 2014.
▪ (2008-2014) Responsible for Financial Services Sales and Strategic Client Relationship Management for Sykes Americas and EMEA (Europe, Middle East and Africa) regions.
▪ (2005-2007) Responsible for the development and implementation of the company's Americas & Asian Market new business strategies (Customer Care) covering both domestic, near-shore and offshore delivery solutions.
▪ (2001-2004) Responsible for the overall leadership and management of all new business sales resources for the America's markets including Telemarketing and Sales Support functions (25-member team). Directly responsible for entry into four new vertical sectors (Cable, Transportation, Retail and Consumer Goods) increasing outsourcing market coverage by over 30%.
▪ Responsible for the development and implementation of the company's BPO Global Vertical Market Sales Strategy.
▪ Responsible for the recruitment, hiring and management of all sales directors for the US and EMEA markets.
▪ Managed/Grew Opportunity Pipeline from $10 million to $85 million in less than five (5) months
▪ Responsible for the closing of eight (8) major name account opportunities with combined value of over $15 million in less than seven (7) months
▪ Increased major US client consumer support revenue from $12.5 million to $38 million in less than 3 years.
▪ Coordinated the opening of three regional European support programs growing regional revenues from $0 to $6 million in twelve (12) months.
▪ Developed and grew an additional major client's commercial revenue to over $2M
▪ Full regional P & L responsibility for a $ 5 million/ 70 person Technical Documentation service unit.
▪ Grew client base by 700% in first year of operation.
▪ Expanded sales to include New Media and Localization Services.
▪ Increased regional sales from $2 million to $10 million.
▪ Co-developed the SYKES Strategic Alliance program.
▪ Responsible for High Technology Client Representation for the Boston Office of CBRE.
▪ Closed over $400 million in lease and commercial property sales
▪ Responsible for the Marketing and Leasing of a $150M office development north of Boston.
▪ Fully leased out the 450K square foot complex in less than 3 years .
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