Co Founder Resume Example Square

CO-FOUNDER

Summary

Results-oriented professional with 14.5+ years of experience and proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills in communications.

Skills

Attention to detail
Social media management
Troubleshooting methods
Proud experience working in a platform support role within a cloud SAAS industry.
Salesforce CRM and CPQ experience.
Sales force training
Supporting national sales team
Employee mentoring
Preparing contracts

Sales
Goal-oriented
Account management
Customer relationships
Excellent communication skills
Team leadership
Listening actively
Team management

Experience

02/2020 - CurrentCustomer Success AdvocateSquare | Atlanta, GA

Effectively solve customer inquiries via phone
Identify, document and follow up with engineers on product bugs and features
Collaborate with members of other teams to root out answers and be a resource to teammates

09/2018 - CurrentCo-FounderHearts For Humanity ATL | Biloxi, MS

Revitalized business plans and realigned company objectives to increase overall profits.
Cultivated and maintained strong industry relationships and partnerships to capitalize on opportunities and maximize success stories.
Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.
Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs.
Design or produce materials such as posters, Web sites, or newsletters to promote, market, or advertise fundraising events.
Develop or implement fundraising activities, such as annual giving campaigns or direct mail programs.
Direct or supervise fundraising staff, including volunteer members.
Establish fundraising or participation goals for special events or specified time periods.

10/2017 - 01/2020SaaS Platform Support SpecialistRentPath LLC | Atlanta, GA

Part of a team that is geared towards building strong relationships with customers and ensuring the successful deployment of RentPath products and services.
Conduct onboardings and training webinars for new customers as well as new hires using Zoom, Join.me, and Five9.
I assist with analyzing customer account trends and provide feedback to managers to ensure quality standards, customer requirements, and features are properly deployed and addressed as well as acting as a technical support agent.
During my success in this department, I was hand-picked for a company project enlighten our clients on the benefit of Unit Level Availability all while increasing our SEO value.
I have won the quarterly award known as the Star of Excellence for exceeding my metrics and being a top performer.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Strong CRM and CPQ experience with SalesForce.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Established and maintained more than 60 business accounts.
Increased territory sales by surpassing monthly goals with diligent leadership and expert customer relations.
Raised productivity by working closely with cross-functional team members.

05/2016 - 01/2017College Admissions AdvisorGwinnett College | Atlanta, GA

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, web conference, or in person.
Meet with supervisor daily to submit completed assignments and discuss progress.
Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
Evaluate students' or individuals' abilities, interests, and personality characteristics using tests, records, interviews, or professional sources.
Assess needs for assistance such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services.
Boosted registrations 60% by improving promotional, outreach and parent engagement strategies.

07/2005 - 04/2016District Sales ManagerKirby Company | Biloxi, MS

Oversee distributors and local sales managers and their staffs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Prepare budgets and approve budget expenditures.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Represent company at trade association meetings to promote products.
Communicated and enforced individual and division goals to maximize sales performance.
Trained and mentored sales team members in customer relations, customer service and product placement.
Tracked and analyzed weekly sales to implement corrective action plans and streamline operations.
Worked closely with Team Leads, using persuasive communication skills and customer relations expertise to close deals with clients.
Boosted district sales by 32% over a one-year timeframe.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Education and Training

Bachelor of Science: Bachelor of Science in Communication
University of Phoenix | Tempe, AZ

Resume Overview

Companies Worked For:

Square
Hearts For Humanity ATL
RentPath LLC
Gwinnett College
Kirby Company

School Attended

University of Phoenix

Job Titles Held:

Customer Success Advocate
Co-Founder
SaaS Platform Support Specialist
College Admissions Advisor
District Sales Manager

Degrees

Bachelor of Science : Bachelor of Science in Communication

Co-Founder Resume Example

Resume Score: 80%

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