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Co- Coordinator Resume Example

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CO- COORDINATOR
Career Overview
A compassionate, enthusiastic self-starter with proven decision-making abilities and excellent communication skills. Self-motivated, experienced problem solver. Adept at multi-tasking in a fast paced environment. Strong administrative and management abilities. Collaborates and works effectively as part of a team and also independently. Strong work ethic with solid administrative capacities and customer service skills. Experience in the non-profit sector, working with people of diverse backgrounds and special needs.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
Accomplishments
Obtained both the Series 6 and 63 licences required by FINRA.
Selected to be one of the lead representatives to service the Apple 401k plan with Great-West Life.
Successfully secured 2 year $100,000 grant, ‘Administration on Community Living' in conjunction with 4 other states for People First of Nevada.
Conducted due diligence to ensure People First of Nevada's chapters operated effectively, efficiently and in alignment with their by-laws and 5 year state plan. Expertly managed 7 chapters independently.

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Work Experience
Co- Coordinator 03/2016 － 02/2015 PEOPLE FIRST OF NEVADA Reno, NV
  • Responsible for supporting and facilitating the growth of the non-profit organization, which consists of 700 chapters nationwide, protecting the human rights of people with intellectual and developmental challenges.
  • Collaborates effectively with People First of Nevada's Statewide Board to develop and update program plans, policies and procedures in accordance with its by-laws and 5-year state plan.
  • Adeptly collects data from People First members and outside entities to prepare research reports, conduct needs assessments and other related activities.
  • Analyses data, summarizes intelligence and prepares written reports for the Nevada Governor's Council on Developmental Disabilities and other entities to include corrective action plans as needed.
  • Capably updates and maintains the organization's website in order to keep content current and relevant.
  • Manages all social media content and activities.
  • Enhances the organization's reach in the community.
  • Accountable for managing the grant application process in alignment with goals and objectives of People First of Nevada's 5-year state plan.
  • Successfully secured 2-year $100,000 grant, 'Administration on Community Living' in conjunction with 4 other states.
  • Skillfully drafted proposed legislation entitled 'Scream Room Committee', designed to prevent restraint and seclusion of persons with disabilities in the educational system.
  • Conducts due diligence to ensures People First of Nevada's chapters operate effectively, efficiently and in alignment with their by-laws and 5-year state plan.
  • Expertly manages 7 chapters independently.
  • In a Human Resources capacity, coordinates training schedules and conducts instructional sessions.
  • Methodically handles and disseminates all correspondence about self-advocacy issues, strategies and offerings to People First members.
Retirement Representative 05/2015 － Current GREAT WEST LIFE Englewood, CO
  • Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions.
  • Process financial transactions upon request of callers.
  • Complexity and scope of questions based on level.
  • Addresses questions or concerns in relation to investments.
  • Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines.
  • Complexity and scope of questions based on level.
  • Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans.
  • Complexity and scope of questions based on level.
  • Submits requests for research and follow-up if needed after the initial call.
  • May be required to make outbound calls if necessary.
  • Expectation determined by level.
  • Review, comprehend and implement all new communication regarding plan updates and changes.
  • Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions.
  • In addition to answering caller inquiries, representatives will provide callers with education regarding retirement readiness.
  • Consistent adherence to work schedule and punctuality.
  • Obtain Series 6 and 63 licenses.
Cashier, Customer Service Representative, Party Planner Manager 08/2005 － 09/2013 PIRATES COVE AQUATIC PARK Englewood, CO
  • Responsible for the smooth administration of all facets of the Aquatic Park.
  • Managed guest relations.
  • Provided courteous, professional service to patrons of the establishment.
  • Courteously responded to client inquiries about features of the Park, concerns, and the purchase process.
  • Investigated and resolved customer complaints in a timely, effective manner before escalation.
  • Led, mentored and directed a team of 7 customer support staff.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Provided attentive service and ensured a positive customer experience for each patron served.
  • Cultivated and fostered client relationships and earned a reputation for exceeding service standard goals.
  • Developed and maintained key relationships with management, employees, guests and other stakeholders.
  • Aligned as a team with management and employees to ensure outstanding service was delivered.
  • Adeptly handled financial transactions.
  • Managed accounts, and recorded transactions.
  • Handled cash drawer daily exceeding $2,000 or more and balanced cash.
  • Maintained accurate records of delinquent customer account activity.
  • Coordinated special events and parties for clients of the Pirates Cove Aquatic Park.
  • Capably planned, coordinated and held birthday parties.
  • Handled booking details, and billing.
  • Ensured the smooth operations of the event.
  • Seamlessly managed over 30 parties per month.
Educational Background
2013 Bachelor of Arts: University of Colorado - Political Science Denver, CO Political Science Team Lead for Senior Project, Homeless and Hunger Week
2013 Volunteer, Special Olympics of Colorado, 2013, Denver, CO: University of Colorado Denver, CO
Skills
Leadership, Administration, Detailed Oriented, Needs Assessment, Research & Analysis, Marketing, Training & Mentorship, Customer Service,  Communications, Event Coordination, Interpersonal Skills
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Resume Overview

Companies Worked For:

  • PEOPLE FIRST OF NEVADA
  • GREAT WEST LIFE
  • PIRATES COVE AQUATIC PARK

School Attended

  • University of Colorado

Job Titles Held:

  • Co- Coordinator
  • Retirement Representative
  • Cashier, Customer Service Representative, Party Planner Manager

Degrees

  • 2013 Bachelor of Arts : University of Colorado - Political Science
    2013 Volunteer, Special Olympics of Colorado, 2013, Denver, CO : University of Colorado

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