Healthcare professional with a track record of managing personnel, facility operations and admissions while providing the highest quality care. Driven and compassionate with over ten years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.
Medical Assistant- phlebotomy
Staffing management ability
Proven patience and self-discipline
Personal and professional integrity
Relationship and team building
Effectively influences others
Critical thinking proficiency
Sound decision making
Staff training and development
CNA/UNIT CLERK, 04/2013Capital Medical Center － Olympia, WA
Assist in carefully selecting, developed and retained qualified staff, as well as trained new staff annually. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Implemented standards and methods to measure the effectiveness of agency activities. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Provided supervision for day-to-day operations of facility in accordance with set policies and guidelines. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Established and maintained positive relationships with patients, families, other area health care providers, physicians and community at large. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Observed strict confidentiality and safeguarded all patient-related information. Planned, organized, supervised and provided assignments for nursing, and managed an average of 4-12 employees each shift. Effectively served as an advisory resource by providing patient/family experience expertise. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Kept facility stocked with necessary supplies, equipment and instruments. Obtained and set up suction equipment. Provided personal nursing care in pre- and post-operative situations. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment.
CNA, 10/2012 to 04/2013Evergreen － Olympia, WAObserved and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
CNA, 09/2009 to 05/2012Cayuga County Nursing Home － Auburn, New YorkSame details as previous job.
CNA, 03/2008 to 09/2009Auburn Nursing Home － Auburn, New YorkAlso same as previous job.
CNA, 03/2007 to 09/2008Mercy Health and Rehab － Auburn, New YorkSame as previous job, but also dealt with more post surgerical patients aided them to full recovery to go back home.
CNA, 09/2006 to 03/2008St.Camillus Health and Rehab － Syracuse, New YorkThis was my start to my CNA career and was fortunate enough to start working in a unit that dealt with long term resident, and short term to post- surg. patients.
Entry Level builder, 10/2005 to 09/2006Welch-Allyn － Skaneateles, New York
I worked on a line making medical equipment that is used in hospitals all over from blood pressure cuffs to ophthalmoscope.
In this job I was also selected as the only one to start the special project of making the disposal blood cuffs line.
Pharmacy Tech., 09/2003 to 09/2006Eckerd's/Rite Aid － Auburn, New York
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Dispensed and delivered patient medications to patients throughout the hospital. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Regularly ordered medication and pharmacy, office and restroom supplies. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Advised customers on the selection of medication brands, medical equipment or healthcare supplies. Interpreted and evaluated the validity and safety of medication orders and prescriptions. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Safely administered immunizations, travel medicine, medication therapy management and other specialty programs. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Successfully assisted customers with medical issues and provided valuable healthcare counseling. Appropriately resolved customer issues, complaints and questions. Proficiently processed and dispensed written, oral and electronic prescriptions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
Launched the new computer system when Rite Aid bought out Eckerd's and trained staff members from many different stores over the county.
Education and Training
High School Diploma:2004Moravia Central High School － Moravia, New York
Associate of Applied Science:Business/NursingCayuga Community College － Auburn, NewYorkI started college in 2004 with Business then switch to nursing around 2011. Also during that time I received my personal trainer certification.
Associate of Applied Science:NursingSouth Puget Community College － Olympia, Washington
Been currently taking courses for nursing pre- rec's; however considering changing majors to Healthcare Information Management Fall of 2017.
Associate of Applied Science:CNA,2006St. Camillus － Syracuse, New YorkCompleted six week course to become certified nurse assistant
Committee member for patient safety at CMC.
Committee member for employee safety at CMC.
Proctor proper use of lifting mechanics during skills renewal each year at CMC.