cna resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Kind-hearted professional with unprecedented skills in diagnostics, medical charting and medication administration. Quick problem-solver with in-depth knowledge of medical terminology and HIPAA regulations. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in Nursing Assisting. Competent Phlebotomy Technician. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

  • Account Management
  • Call Center Operations
  • Training and Development
  • Customer Communication
  • Problem-Solving Skills
  • Inbound Phone Call Management
  • Cash Handling
  • Customer Support
  • Brand Representation
  • Customer Service Optimization
  • Resolving Issues
  • Technical Troubleshooting
  • Appointment Scheduling
  • Blood Sample Collection
  • Specimen Collection and Storage
  • On-Site Testing
  • Customer Service
  • Time Management
  • Medical Records Management
  • Charting Expertise
  • CNA Certified
  • Phlebotomy License
  • CPR Certified
Work History
Call Center Representative, 08/2022 to Current
Brookdale Senior Living, , Remote
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
CNA, 11/2021 to Current
Weis Markets, Inc., ,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Phlebotomy Technician, 07/2021 to 07/2023
Nouria Energy, , Royal Oak, MI
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Obtained blood specimens by performing venipunctures and finger sticks over 40 times per day.
Bakery Associate, 01/2021 to 03/2021
The Escaperoom Zone, ,

  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
Sales Associate, 06/2020 to 03/2021
Company Name, ,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance and on-time record.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Game Master, 05/2019 to 11/2019
Company Name, ,
  • Explained company policies, game rules and safety requirements.
  • Watched guests closely to maintain current understanding of gameplay.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
  • Kept game and party rooms clean and neat for next guests.
  • Created core game storylines, role-play mechanics and character biographies for new video games franchise.
Associate Degree in Applied Science : Nursing, Expected in to Oakland Community College - Farmington Hills, MI,
  • Continuing education in Nursing
  • Dean's List Winter 2022
  • Honor Roll
  • 3.7 GPA
High School Diploma: , Expected in 06/2021 to Farmington High School - Farmington, MI
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
  • Exceeded monthly quota 5 times.
  • Awarded “Employee of the Month” in 2022.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Licensed CPT - 2021-2023
  • PT - Phlebotomy Technician
  • Certified Nursing Assistant - 2021-2023
  • BLS - Basic Life Support
  • CNA - Certified Nursing Assistant


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Resume Overview

School Attended

  • Oakland Community College
  • Farmington High School

Job Titles Held:

  • Call Center Representative
  • CNA
  • Phlebotomy Technician
  • Bakery Associate
  • Sales Associate
  • Game Master


  • Associate Degree in Applied Science
  • High School Diploma

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