Highly enthusiastic customer service professional with 15 years client interface experience.
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Customer service expert
Adaptive team player
Creative problem solving.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
02/2015 to Current
CMA Account Manager.Discover Card － West Valley city, UtahManaged quality communication, customer support and product representation for each client. Executed outbound calls to existing customer base resulting in 10 % increase in sales. Monitored delinquent accounts, skip tracing for good contact numbers for existing customers, by utilizing fast data, google, credit bureau.
01/2014 to 02/2015
In Home Customer ServiceOccurance － Draper, UtahResolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Processed merchandise returns and exchanges.
10/2012 to 01/2014
Looking for job dailyUnemployment － West Valley City, UtahI was on enemployment, and was looking for job daily.
10/2005 to 10/2012
Customer ServiceVerizon Wireless － West Valley City, UthaOrganized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Earned “Top Seller” for two consecutive quarters in 2007Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. .
High School Diploma: Computer InformationBrigham Young University-Hawaii Campus － Laie, HI, HawaiiI attended BYU-Hawaii Campus from Fall 1984-Fall 1985.