cma account manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview
Highly enthusiastic customer service professional with 15 years client interface experience.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Critical thinking,
  • Lotus Notes
  • Multi-task Management, 
  • Telephone skills
  • 10-key
  • Typing
  • Creative problem solving.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently generated additional revenue through skilled sales techniques.
Product Sales
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
01/2015 to Current
CMA Account Manager. Wegmans Food Markets Durham, NC,
Managed quality communication, customer support and product representation for each client. Executed outbound calls to existing customer base resulting in 10 % increase in sales.   Monitored delinquent accounts, skip tracing for good contact numbers for existing customers, by utilizing fast data, google, credit bureau.
2014 to 01/2015
In Home Customer Service Occurance City, STATE,
Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Processed merchandise returns and exchanges.
09/2012 to 2014
Looking for job daily Unemployment City, STATE,
I was on enemployment, and was looking for job daily.
09/2005 to 09/2012
Customer Service Verizon Wireless City, STATE,
Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Earned “Top Seller” for two consecutive quarters in 2007Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. .
Educational Background
Expected in to to
High School Diploma: Computer Information
Brigham Young University-Hawaii Campus - Laie, HI
I attended BYU-Hawaii Campus from Fall 1984-Fall 1985.

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Resume Overview

School Attended

  • Brigham Young University-Hawaii Campus

Job Titles Held:

  • CMA Account Manager.
  • In Home Customer Service
  • Looking for job daily
  • Customer Service


  • High School Diploma

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