Energetic Personal Trainer with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience while being organized and diligent
Maximized company revenue by successful attainment of the clubs target goal by reviewing sales price and operating costs and tracking departmental output. Monitored ongoing expenses relative to budget projections. Identified key growth opportunities for the business through execution of national membership sales Standard Operating Procedures (SOPs) and marketing promotion. Drafted business plans, budgets and quarterly and semi-annual business reviews. Hire, train and develop a strong team of Sales advisor's and assistant Sales Managers who deliver on company goals and reflects its values. Ensuring complete customer satisfaction of club.
Ensured that team member responsibilities were defined and understood. Organized meetings.Responsible for answering inbound and/or making outbound calls. Conduct case analysis with assigned clients in a timely manner. Alert clients of issues with account and educate clients on IRS concerns. Review notices and letters from the IRS to assist clients with making a knowledgeable decision. Closeout accounts when all services are rendered. Document and update system with all conversations and actions taken on the case.
Scheduled appointments in a prompt and courteous manner utilizing CRT or PC and IDX scheduling software. Confirmed appointments and handled cancellations in a timely, efficient and courteous manner. Provided comprehensive service in order to facilitate a resolution to any caller request. Learning multiple software programs and systems that include IDX, Call Track, Centramax Plus, and physician referral system.
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