Closing representative escrow officer, 01/2013 to 07/2013
Closing representative for the escrow dept.
Ability to manage properties answer in bound phone calls in regards to homeowner closing dates of the properties, making outbound phone calls to tittle agencies if their was and missing document like the deeds which is a very important document i needed in order to process the closing and turn the property over to the new homeowner in the database.
I also kept track record of our clients monthly, annually, or quarterly assessments,Including HOA dues etc.
Ability to prioritize assignments and multi task throughout the entire closing process.
My job consists of receiving the mail which are all the documents needed for the closing process.
Which includes the deeds, buyers acknowledgment forms, city management check, and also the Home owner association checks.
Next step is to stamp and code the documents then scan all of the documents into the systems database, then file the new homeowner information into the system.
After filling all of the important information into the computer system i then start to process the checks and distribute the correct amounts to the correct party in the database.
Then i hand the checks over to the accountants and complete the turnover closing process in the computer system.
The last part of my job details printing welcome packets and coupons for the new homeowner.
02/2012 to 01/2013 Gatestone & Co
Account services for Amex Collections Account services for Amex Collections 2nd party soft collections specialist for American Express.
Responsible for handling the companies billing.
Keeping track of card members accounts that are current and also those accounts that are delinquent.
Ability to work with card members to resolve their account balance that is currently past due.
Collect on accounts that are 30,60, and 90+ days delinquent.
Authority to take payments over the phone with customers checking accounts, and debit cards.
Also helping customer to secure their accounts with a payment arrangement to keep their accounts in good standings with American Express.
My job entails handling inbound and outbound calls from customers warm and cold calls.
I also have the Skills to educate the card members on disputes with their accounts and also acknowledging any hardship customer could be experiencing at the time by treating customers with dignity and respect by showing sympathy for them and showing that our company understands the hardship and want to help keep their accounts in good standing offering the hardship program to protect the card members credit for those whom qualify.
Medical Assistant Medical Assistant, 09/2010 to 02/2012 Deserts Women's Care
I started working at desert women's care as my internship while in high school then got hired on after a month while still in high school at 17 years old.
I assisted several MD's as well PA's and RN's teams in ensuring optimal patient care and smooth daily functioning in the office.
Handling administrated duties which include but aren't limited to answering the phones, scheduling appointments and surgeries, maintaing medical records, patient processing, billing and bookkeeping.
Demonstrated proficiency in taking patient medical histories and vital signs, phlebotomy, as well as in performing venipuncture's injections and various diagnosis procedures and ancillary test.
Ensured cleanliness, sanitation of instruments, and maintenance of all facilities, exam rooms, and equipment.
Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
04/2009 to 08/2010 IQOR Holdings
Finatial analyst for Verizon Wireless Finatial Analyst for Verizon Wireless 1st Party collections for Verizon Wireless.
Handling warm and cold calls from customers.
Servicing accounts that were 30,60 , and 90 days delinquent.
Assisting customers on setting payment arrangements, post dated checks and debit card payments over the phone free of charge to the customer.
Authority to cancel phone service and also place customer on a temporary hold until their past due balance is paid in full.
5 2016 Gateway Community College - I am currently attending Gateway community college majoring in Nursing. My goal is to finish and get through nursing school and receive my bachelors degree and become a Registered Nurse and work at phoenix children's hospital
Certificate Of Medical Assisting, Medical Assistant: 5 2011 East Valley Institute Of Technology - I attended EVIT while still in high school. I started my medical assisting course my Jr year in high school and finished my senior year after completing 2 years of my medical assisting program. Achieving my medical
High School Diploma: 6 2011 Hamilton High School - I completed all my four years at hamilton high school and achieved my high school diploma June 1, 2011.
Profile Motivated, personable business professional with multiple skills and a successful track record of building and maintaining relationships. Over six years of commended performance in key customer service and support roles. Experience in both soft and hard collections 1st, 2nd, and 3rd party collections. Also and expert in customer care, collections, problem solving, communications, as well as relationship building and user training and support. Hard working individual with excellent oral and written communication skills. Ability to prioritize assignments without changing workloads and deadlines. Quick learner, capable of working well under pressure in a fast past environment. Posse's solid computer skills with knowledge in Microsoft office, internet and various other computer software programs. A team player with the ability to train and motivate other customer service representatives. To strive for the achievements that I have for the company that I work for and that I am dedicated to. As well as to always achieve over companies goals and represent the company in a positive manner. To establish a long term relationship with the company i work for and continue to grow and move up within the company to a higher position. Also to refer other hard working individuals like myself to the company to help grow a much larger and positive environment to work in as well as team oriented focused.