National Link - Closing coordinator Resume Example

I take incoming calls for PPL Electric. I assist customers with past due bills by setting up payment plans that help pay off balance. I also set up service transfers and service disconnects. Nco is a company that houses other companies so during my time here I worked for UPMC doing ANOC calls for about 2 months.

• Greeted customer and assisted with check out of items and issues related to products such as location and prices Night team member Performed daily cleaning task, mopping, sweeping, trash Did cooler duties stock and rearrange cold items Food preparation, stocked food and prepared it while keeping track of when needed replaced.

• Direct TV Mover in Telecommunications Received inbound calls for Direct TV for customer who wanted to transfer their service to a new location or customers who were looking to set up multiple accounts by following proper call procedures and regulations to assist the customer as quickly and effectively as possible Handled calls concerning billing issues and disputes while going over the bill with the customer and adjusting their accounts accordingly Assisted customers to the correct department that could assist them with their needs Handled between 90-150 calls a day while maintaining great customer service and making sure that each customer got the best possible experience in resolving their concerns Relayed the policies and procedures to customers who were misinformed or confused about fees, rules, or regulations while educating them on the correct information and where to find the information to use for personal reference.

• Provided technical support to AT&T cell phone customers Took inbound calls and assist customers with cell phones issues such as signal loss, data loss, not being able to make or receive calls from their mobile devices Assist customers with technical issues, billing disputes, package resizing, cell phone upgrades and downgrades Averaged about 100-160 calls a day varying on call flow and customers issues Quickly and effectively solved customer concerns and issues while maintaining proper report and preserving the customer experience Escalated calls to the correct department for issues that were out of my control such as tower repair and on site visits needed to be made to customers and certain areas experiencing issues.

• Performed early morning food preparation Took orders not only in front register but also with drive through using heads sets to communicate with outside customers and co-workers inside the store Performed truck duties consisting of stocking, labeling, and rearranging of products throughout the store.