Versatile health care professional with over five years of nursing in bedside care in numerous inpatient and outpatient settings, with extensive experience training and supporting HIT implementations in both clinical and training roles, who holds individualized patient care and safety in highest regard.
*Successfully planned, marketed and implemented EMR for Inpatient/Ambulatory setting for physicians and other clinical staff including - Epic (CPOE, Ambulatory, OpTime ClinDoc, ADT, ASAP), HMS/MEDHOST, Cerner (FirstNet, SchappBook, PowerChart), BabySteps, eCCAP, iNewBorn.
*Implemented /installed EMR in multiple physician practice groups and Ambulatory Care facilities. Supported Go- Live for all ancillary staff and physicians while ensuring end user functionality and testing of bidirectional HL7 interfaces.
*Provide support and expertise in Order Set (specialty: General, Cardiology, OB, Core Measures, Surgical, and others) and Physician Template design using Zynx Evidence-Base Clinical Decision Support System.
*Have working knowledge of product development cycle, testing process, and product implementation Meaningful Use (MU) and objectives to establish MU.
*Successfully ensured Physician adaptation on multiple clinical applications while training innumerable physicians and other support staff.
*A team player known for the ability to resolve conflicts and install a positive attitude among employees while exhibiting excellent interpersonal and communication skills to facilitate timely and successful system implementation.
*Clinical background lends real world perspective and understanding to complex hospital and ambulatory workflows.
EMR, EHR, HIS, hospital implementation specialist and support
EPIC: OP Time, CPOE, ClinDoc, ADT, ASAP, Ambulatory, Athena
Cerner: PowerChart, SchappBook, FirstNet, HMS CPOE specialist
Knowledge on HL 7 interface and MU (meaningful Use)
Lean Six Sigma Certificate
Remedy ticketing system
SharePoint, OneNote, Microsoft Project, Microsoft Office, Visio and Outlook
Basic SQL knowledge
Train the Trainer
09/2015 to 11/2017
Clinical Systems Analyst
Manage implementation projects for BabySteps, iNewborn, and eCCAP using system development life cycle.
Support the planning, design, development, build and configuration of the applications/systems.
Develop and update application-training materials by integrating workflows, processes, procedures and system functionality, though a proactive identification of additional documentation needs.
Analyze business and clinical processes to identify opportunities to improve existing operations.
Provide clinical system orientation training to physicians, new staff, clinical and operational members.
Act as a liaison between corporate office and the providers to assist in optimizing revenue and reduction of waste.
Collaborate with system conversion testing, software upgrade, and documentation of system procedures to ensure successful projects.
Create release notes and coordinate software releases between developers, beta testing and production groups.
Server as level two clinical support for incoming questions/ problems generated by hospital staff and providers regarding the clinical information systems and facilitate effective and timely resolution applying company's Service Level Agreement (SLA).
10/2014 to 08/2015
CPOE AnalystMedhost / Rezult Group /Contractor
Provide hands -on application support and training to physicians and ancillary staff (side by side).
Lead team meeting to provide status updates as it relate to application technical issues and open go-live build issues - specifically related to CPOE.
Worked with instructional designers and on site analyst to update application specific modules / workflow to identify and correct issues in a timely and professional manner.
Supported Physicians, nurses and other ancillary departments utilizing personable and technical skills allowing elbow-to-elbow support and assisting staff with core competences of application.
Contact person for consultants before escalation of technical issues and build issues.
Provided training for dictation system (M-Modal) and Fluency.
Performed daily rounds to all departments to ensure proper support to all staff members during go-live while testing functionality of application(s).
Provided input during daily meetings with Hospital C suite.
Supported staff and all ancillary areas within hospital to maximize utilization of application - while supporting technical issues, i.e.
printer mapping, PC compatibility issues and user access.
08/2011 to 10/2014
*Epic / Bon Secours Health system/ Contractor
Assist in planning process for system build using prior implementation knowledge and input from clinical and support staff.
Test, support, and maintain software applications Epic (CPOE, Ambulatory, ADT) prior to deployment, during and post implementation phase.
Create abstraction plan for input and scanning of data in Epic for means of accurate continuity of care during EMR implementation taking into account facility Policies and HIPPA Regulations.
Analyzed and redesign Ambulatory workflows using expert knowledge of physician practice and common process.
Collaborate with training team to develop and implement training program for Ambulatory Physician Offices and Ambulatory setting to include - Pulmonary, OB/GYN, Orthopedics, Family Practice.
Triage and log issues during go live, troubleshoot technical issues, and determine its origin either training related or build related to enhance overall approach to ticket resolution.
Conduct post go-live evaluation and prepare facilities for optimizations.
12/2010 to 11/2013
LPN / Med - Place Staffing Contractor
Provide patient care in a variety of Inpatient/Ambulatory settings including transplant clinic, family practice nursing homes.
Assist RN in data collection to generate individualized plan of care.
Provide care to acutely ill and med-surge patients applying principles of nursing process and critical thinking in order maintain appropriate care and reach patients optimal goal.
Administer medication, chart medical records, change wound dressing, collect specimens, insert and care for NG tubes, care for ostomies, monitor patient for change in clinical condition, communicate with providers as needed.
Asses, evaluate and monitor patients condition and provide nursing care based on individualized care plan though the administration of medications, monitoring effects, monitoring of lab values, and communicate effectively with interdisciplinary team.
Proved reinforced teaching to patients and family members for prevention of further complications and safe medication administration and care post discharge or in the home setting.
AS: BiologyBroward Community College － Pembroke Pines, FLBiology
go-live, go live, analyst, approach, Basic, C, conversion, critical thinking, data collection, dictation, documentation, information systems, notes, clinical support, medication administration, Administer medication, meetings, access, Microsoft Office, office, Outlook, Microsoft Project, SharePoint, Nursing, OB/GYN, Orthopedics, patient care, Policies, printer, processes, scanning, Six Sigma, Service Level Agreement, SLA, collect specimens, SQL, teaching, Trainer, training materials, plan of care, Triage, troubleshoot, upgrade, Visio, reduction of waste, workflow