Creative, disciplined, smart and resourceful individual with a high sense of motivation, excellent interpersonal communication skills with clients, dependable, competent, optimistic, reliable, versatile, and driven by entrepreneurial spirit and pursuit of excellence. Exercises a high level of professionalism. Extremely dedicated, self-motivated, innovative, team player and well-organized individual determined to exceed goals to reach success and expectations. Recognized by employers for outstanding work performance, problem solving, teamwork, leadership, and willingness to take on challenges. Fast learner who adapts to situations with little to no difficult. Self-motivated professional accustomed to handling sensitive and confidential records while thriving in deadline-driven environments. Polished in developing information systems for medical establishments to provide top-quality care. Valued contributor focused on accurately capturing, storing, securing and wielding healthcare data. Diligent Clinical Informatics Specialist with over five years of program performance analysis and clinical process expertise. Effective and organized with drive for fostering exceptional patient care and overall efficiency.
Skills
Leading Groups
Time Management
Problem Solving
Quality Control
Self-Starter
Quick Learner
EHR/EMR
Cerner Millennium
Soarian Clinicals
Soarian Financials
Ibus iCommand
GGastro (gMed)
CareAware Connect/Voice
Text Forms Editor
Networking
Cerner Skybox
MS Office Suite
Windows / MacOS
Workflow Assessments
User Training
Clinical Applications
Active Participation
Technical Expertise
Information Systems
Customer Service
Operational Efficiency
Work History
01/2019 to Current
Clinical Systems AnalystBend Memorial Clinic – Suffolk County, NY,
Performed implementation of projects and provide expert level technical support, guidance, and troubleshooting
Involved in design, assertively address planned and unplanned downtime issues as well as unforeseen system, application, and hardware issues with timely workarounds and resolutions
Provided functional and technical support to 5800 end-users of various clinical applications such as (SaAnesthesia, Surginet, gGastro, & inpatient Power Chart), increasing customers satisfaction and bringing frequent positive feedbacks to IT and department management
Analyzes system data and run reports to identify causes of failed notifications/alerts to resolve problem
Works with users in facilitating design analysis to ensure configuration for user interface
Provides daily support to Cerner application users through troubleshooting and consulting
Lead analyst for CareAware technology implementation/go-live, which included Connect voice/messenger, Cerner Camera Capture, Cerner Nursing app, Roomlink and vitalslink
Involved with mapping of rules and notification groups as it relates to responder 5 and Cerner CareAware technology
Create rules and notification groups related to all inpatient alerts, critical care codes, nurse calls etc
Mapping and configuring of Roomlink devices via iCommand and cceadmin
Installs, configures, and troubleshoots desktop systems, workstations, servers, printers, and networking
Manage and upkeep of 724 downtime devices includes 724 DTV and 724 admin tool
Completes IT provisioning & de-provisioning activities as related to Cerner CareAware technologies
Facilitate staging and grouping of Spectralink devices as well as management and maintenance of appropriate websites
Run monthly surgical finance item usage report, PACU holds report, Cancelled Surgical Cases report that results in accurately billing chargers for surgical services
Develop training programs and materials/documentation for all user types
Performs builds, upgrades, and system enhancements to continuously improve EMR
Assertively investigate alternative solutions including feasibility studies using results from vendor analysis/evaluations
Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of clinical applications.
01/2017 to 01/2019
Support Center AnalystHeico Corp. – Hillsboro, OR,
Provide technical support to 4,500+ Windows 7/10 and Microsoft Office 365 end-users (nurses, doctors, staff) allowing for clinicians to avoid patient safety issues and provide patient care, in addition to configuring PCs and laptops, server, mainframe applications and hardware
Triage and resolve calls/tickets submitted by clinicians throughout day related to EMR issues
Ran nightly backup As400 software as well as printing lab backup documents Managed monthly support center metrics in monthly spreadsheets
Maintain, update, and resolve incidents and requests through Service Desk ticketing system
Provide front line problem diagnosis and tracking for all IS customer problems
Provide all levels of helpdesk support which ranges from “how to” assistance to incident resolution
Track issues by way of ticketing system (Incident Monitor)
Troubleshoot software, hardware, and network related issues
Responsible for running nightly back up system AS400 McKesson system as well as ensuring disaster report generated
Assess severity of all problems and assigns them appropriately within problem management SLA guidelines
Execute monthly/quarterly/annual reviews based on security policies and procedures
Create, update, and maintain documentation for policies and procedures
Communicates to customers for planned and unexpected outages
Collaborate with network administrators, application developers, ambulatory, and security analyst to troubleshoot and resolve issues
Follow up on all completed calls to ensure customer satisfaction
Assist with basic configuration, monitoring, maintenance, and analysis of end-user computer equipment and network peripherals, including personal computers, printers, cell phones, etc
Assisted in training customers during Cerner Go-Live
Run monthly metrics for Support Center’s statistics, which include FCR percentages, call volume, call answer, call abandonment rate, etc
Responsible for orienting interns during summer internships
Assisted in training customers during Cerner Go-Live as well as triaged incidents from and to command center during go-live
Knowledge of HIPAA and Insurance Standards
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Configured hardware, devices and software to set up work stations for employees.
Monitored systems in operation and quickly troubleshot errors.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
08/2010 to 07/2015
Outreach & Admissions CounselorTraining Corporation/ Philadelphia Job Corps – City, STATE,
Responsible for establishing and maintaining liaison with public service agencies & organizations
Provide admissions criteria, career planning, development, program expectations, and labor market
Entered student data into OASIS software, follow up with applicants until enrolment into Pre-Arrival program
Conduct career support activities such as, life skills development, resume preparation, job search, goal setting
Develop retention plan with overall goal of maintaining AWOL rate below 20%
Served as acting Project Director to maintain communication with academic managers when needed
Shadowed IT manager and assisted with upgrading PC workstations in department.
Education
Expected in to to
M.Sc.: Management & Management Information Systems Wilmington University - Newcastle, DE GPA:
Expected in to to
Bachelor of Arts: Broadcasting and Telecommunications of Mass Media Temple University - Philadelphia, PA GPA:
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