Clinical Tech. Specialist experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.
Performed all front office duties.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Carefully prepared, reviewed and submitted patient statements.Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Recorded and filed patient data and medical records.Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments.Performed all front and back office duties.Accurately followed coding procedures.Followed all HIPPA guidelines.Confirmed patient information, collected copays and verified insurance.Communicated with medical transcriptionists regarding patient medical records.Posted charges, payments and adjustments.Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.Maintained a clean and safe environment.Responded to resident or guest complaints regarding food or service.Served meals and snacks to employing families and their guestsSet tables with clean linens, condiments, and other supplies.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported product issues.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.Properly directed inbound calls in phone queues to improve call flow.
4.0 GPA,Health Information Administration coursework, Coursework in Medical Assisting.
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