A Customer Experience Specialist where my demonstrated customer service, multitasking and problem solving skills can increase customer success.
Clinical SME/Coach who is organized, driven and effective at using efficient methods of coaching while focusing on the individual needs of each client. Dependable, resourceful and adept at learning new products and services.
Conducted clinical coaching for new users in PointClickCare.
Trained clinical and financial LTC employees on Accu-Care and Addon products.
Monitored and executed accounts receivable, accounts payable, bank reconciliations, accounting operations, accounting close, and account reporting for large base of nursing home clients. Prepared Medicare and Medicaid cost reports.
Managed business office and human resource department for 150 bed nursing home.
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