clinical operations manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced healthcare professional with over 20 years of experience in functional nutrition, diabetes, sales, marketing, disease management, insulin pump therapy and continuous glucose monitoring. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Skilled in Patient and Customer Relations
Interpersonal Communication
Team Building
Diabetes Technologies
Functional Nutrition
Collaboration
Work History
01/2018 to CurrentClinical Operations ManagerFresenius Medical Care | Brownsville, TX,
Responsible for management of pharmacy benefit of large diabetes education program with 8,000 patients including day to day relationships with various departments and telephonic education outreach program to new members.
Liaison to key account physicians' offices.
Collaboration with medical affairs, commercial access, marketing, and sales departments to develop and present clinical programs, and outreach materials.
Actively engage in pursuing knowledge of future technology, and aligning with business strategy.
Strengthen Customer focus to help with adherence, and inform of new education, technologies and payor access.
Engage with key opinion leaders through advisory boards to help gain key clinical insights for business.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Facilitate hiring of qualified Diabetes Clinician personnel by interview applicants and making recommendations for employment.
05/2004 to 01/2018Clinical Specialist/Certified Diabetes Educator Liberty Medical Supply | City, STATE,
Provide telephonic diabetes education to patients covering nutrition, healthy eating, monitoring, taking medication, physical activity, problem solving, reducing risks, healthy coping, adhering to treatment recommendations, CGM and insulin pump management.
Lead clinician for Insulin Pump Center of Excellence and analyze CGM reports with medical director, managed 50 patient calls per day.
Travel to lead public speaking engagements on behalf of corporation.
Review Lab data to assist with insurance approval for insulin pump therapy, and Medicare audit reviews pending insurance approval, and Medicare audit reviews pending insurance approval.
Wrote articles and answered patient questions on Ask the CDE website, and helped work with marketing to align with company strategy.
Gather pertinent information for patient education associated with social media and increase traffic to website.
Promoted available resources and connected individuals with services.
Administered job knowledge assessments and competency testing for certification-level training.
Identified process improvements in day-to-day functioning of department.
Developed programs for teaching patients and employees.
Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
02/2005 to 01/2016Dietitian/Certified Diabetes Educator/Owner, ClinicianNutrition Works, LLC | City, STATE,
Clinician with Missouri State University (Taylor Health Center) providing clinical diabetes education, nutrition education on weight management, food sensitivities, hyperlipidemia, hypertension, gastric bypass, eating disorders, celiac disease, crohn's disease, and diabetes medication management.
Provide medical nutrition therapy to various family practice physician offices for diabetes management.
Instruct physicians, nurses, and patients on topics of diabetes management, and diabetes medication education.
Taught Osteoporotic disease state, injectable medication and helped patients adhere to their treatment regimen.
Facilitate diabetes education for employee wellness programs at Healthcare Solutions, LLC, and Paul Mueller.
Actively pursue strong and positive manufacturer relationships.
Train patients, caregivers, and healthcare professionals on all models of insulin pumps and continuous glucose monitoring systems.
Skilled in functional nutrition, evaluating supplements and assessing patient's individual needs.
Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies
Provided patients with detailed information about symptoms, causes and treatment expectations
Established appropriate course of treatment and implemented interventions
07/2001 to 10/2011Registered Dietitian/Certified Diabetes Educator CoxHealth Hospital | City, STATE,
Assessed patients diets, screened patients at nutritional risk, monitored blood sugar results, responsible for patient chart documentation, extensive insulin pump therapy education, continuous glucose monitoring sensor, and routine follow up.
Spearheaded successful volunteer recruitment program in support of annual fundraising campaign.
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