Bilingual (Spanish) Medical professional with 13 years experience in a medical office setting, and 15 + years customer service experience. Ability to multi-task, prioritize, and manage a busy medical office while providing excellent customer service to patients. Skill Highlights Dental/ Medical terminology Proficient in Epic, Medisoft, and Tops Ortho. Patient and physician scheduling Insurance eligibility and processing (Maybe add pre-certification and authorization if that's what you are doing? Ledger and balance sheet competency (What does this mean exactly? Should be clarified Excellent communication skills Dictation
Professional and mature
Strong problem solver
Strong interpersonal skills
Insurance eligibility verifications
Developed and implemented patient contracts procedures and office policies.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Minor in general studies
Business Writing seminar
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