Conduct telephonic assessments on members requesting access to counseling and work-life benefits.
Develop and coordinate an initial assistance plan based on assessed problems
Utilize motivational interviewing and solution-focused to enhance member engagement during telephone counseling sessions.
Provide expert intervention in response to clinical emergencies by accessing crisis and community resources
Provide high-level support for Spanish-speaking callers seeking EAP and work-life services.
Engage managers and human resources staff in expert consultation regarding employee problems and in coordinating a formal referral to the EAP.
Conduct initial telephonic assessment and direct member to appropriate therapist or EAP provider.
Provide telephonic counseling and support offering brief solutions and resources depending on assessed needs.
Deliver Knowledge about care resources and level of care availability.
Deliver service to the client organization including coordination of onsite services in response to disruptive events, management consultation and coordination of formal/management referrals to the EAP.
Delivered employee assistance services to members and families.
Performed assessments and referrals for a variety of behavioral health issues, which encompassed work stress, anxiety, depression, and substance abuse.
Provided management consultation services associated with handling difficult employees and referring employees to the EAP.
Played a key role in facilitating management referrals.
Received the Employee of the Quarter Award for performance excellence.
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