Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Acted as the departments "go-to" person for challenging calls and as the primary mentor for new employees.
Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.Maintained up-to-date and accurate program files and records. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Received an “Above and Beyond” award in 2013 for excellent patient care and customer service. Ensured HIPAA compliance. Quickly responded to crisis situations when severe mental health and behavioral issues arose.Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.Maintained a problem-solving, solution-oriented attitude in all aspects of workActed as a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the disabilities associated with mental illness.Adhered to productivity and quality assurance standards. Assessed patients for risk of suicide attempts.Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.Developed relationships with community referral sourcesEffectively managed work in a diverse work environment serving a multi-cultural community, worked collaboratively with judicial officers, attorneys, court case managers, and other probation officers. Referred clients to other support services as needed such as medical, housing, social services, employment services and legal.
Completed documentation for all clients attending group sessions.Selected and recommended new instructional materials and programs for use in the substance abuse program.Communicated regularly with family members and significant others during the treatment process. Counseled clients and patients to assist in overcoming dependencies, adjusting to life, and making changes. Provided counseling for relapse prevention, social issues, and mental health problems.Provided support to assist in the recovery process.
Coursework in Sociology, Psychology and Communications
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