Enthusiastic individual seeking to benefit an organization with complex technical knowledge and strong interpersonal skills. Outstanding skills in establishing rapport with customers and maintaining a level-head in challenging situations. Confident in resolving issues with the highest degree of quality and accuracy. Consistently recognized as a collaborative team player and being a strong leader. Successfully trained, coached and mentored new employees with strong ability to take initiative.
Work closely with patients, in conjunction with nursing staff to assist with basic care.
Served as a first-line representative handling 50-70 inbound and outbound call inquiries daily. Actively listened to customer's needs and recommended appropriate product(s). Processed and granted web access for physicians and practice administrators. Provided technical and web support for Allergan's ophthalmic and therapeutic Botox websites.
Assisted physician with patient exams, minor surgeries and performed diagnostic tests. Trained new employees and explained clinical protocols clearly and efficiently. Acted as liaison between patient, physician and providers and performed administrative duties.
* 2007-2014 worked as an Ophthalmic Technician - work and job description irrelevant to AP Helpdesk position *
Analyzed patron's requests to determine needed information, and assisted in collecting and furnishing their desired information.
Greeted customers warmly and responded to customer inquiries. Provided customers with information about products and services and processed return and exchange transactions.
professional, superior customer service, excellent interpersonal, reliable, active listener, good judgment, sincere, empathetic, resilient, flexible, critical thinker, problem solver, organization, troubleshooting, conflict resolution, efficient, leadership, strong team player, computer proficiency
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