clinical account manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Experienced nursing professional bringing demonstrated clinical expertise, as a self starter with solid clinical practice knowledge. Proficient in situational assessments, with strong communication skills while working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Collaborated with healthcare professionals to deliver high-quality patient care.
Oversaw daily activities and interactions with patients.
Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
Coordinated weekly work schedules for department employees.
Developed and initiated departmental goals, standards of performance, policies and procedures.
Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
Monitored and tracked medication of patients and maintained medical equipment.
Supported medical director in development and marketing of new healthcare services.
Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
Admitted patients to services and completed thorough clinical documentation.
Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
Improved research-based approaches through participation in research and evidence-based clinical audits.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
Managed operations in accordance with budget requirements.
Collaborated with Quality Team to develop best outscomes by coordinating delivery of exceptional patient care through evaluating workflows and facilitating positive patient outcomes.
Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Oversaw Cardiac Care To Home program and developed and initiated policies and procedures to standardize delivery of care.
Drove process, efficiency and quality improvements, resulting in 74% increase in patient discharge times.
Assessed and reviewed patients for discharge and planning and integrated services for patients requiring home care, home infusion and durable medical equipment (DME).
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Observed strict safety measures, including checking medication dosages before administration to patients.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Participated in continuing education programs and Combined Interdisciplinary Board Weekly Conference to enhance training and nursing knowledge.
Clinical Nurse Consultant, 05/2017 - 11/2018 Dimensions Home Health Care – Appleton, WI,
Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
Collaborated with department managers to correct problems and improve services.
Established rapport with medical and clinical staff and administration.
Maintained quality care systems, standards and HIPAA confidentiality.
Collaborated with management teams in order to implement and evaluate programs and services.
Reviewed charts for accuracy to reduce errors and verify completion of updates.
Pursued opportunities and leveraged expertise to optimize patient care with providers while coordinating post acute care services.
Assisted physicians in treating cardiac and peripheral vascular issues with cardiac catheterization techniques such as implanting pacemakers, high risk cardiac procedures and balloon angioplasties.
Monitored patients' blood pressure and heart rates before, during and after procedures.
Assisted physicians with surgical procedures and cardiac catheterizations.
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