Current Clinic Office manager with 10+ years experience in health care. I have a passion for customer service, a strong work ethic, and an eagerness to continue learning and growing.
Perform evaluations on 7 employees. Manage schedules of staff, coverage for PTO, preparation of payrolls, and acquire supplies. Use monthly reports to ensure my department stays within our budget. Create and maintain multiple reports that are used on a communication board with staff that lets them know how the clinic is doing with different guidelines, reporting, overtime, and Studer goals, this also helps to increase employee engagement. Continually look for ways to improve processes, employee satisfaction, and patient satisfaction.
Perform evaluations on 10 employees. Manage schedules of staff, coverage for PTO, preparation of payrolls, and acquire supplies. Assisted with creation of the department budget, and use monthly reports to ensure my department stays within our budget. Continually look for ways to improve processes, employee satisfaction, and patient satisfaction.
I worked multiple positions at GBRH. I started at registration for the ER. I answered and directed phone calls, including paging doctors, and EOP codes. While in that position I also collected payments, obtained patient demographic information including insurance information. Next, I was asked to start as the first hire in the new "scheduling department." In this position I implemented multiple processes, such as: how the scheduling process would work, created forms that needed to be filled out with pertinent information, prior authorization process, and prep instruction sheets, My last position was as the sole receptionist at an RHC. I handled scheduling, payments, medical records, and paper charts for one physician, one mid-level and three surgeons.
I completed my prerequisites to the nursing program while at BCCC. These courses included anatomy and physiology, and medical terminology.
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