Clinic Manager/Administrator Resume Example Massage Envy

CLINIC MANAGER/ADMINISTRATOR

Summary

Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.

Highlights

Operations management
Risk management
Performance tracking and evaluation
Decisive leader
Human resources management
Leadership mentoring

Team building
Natural leader
Cost reduction
Employee engagement
Persuasive
Powerful negotiator
Exceptional time management skills

Accomplishments

Boosted company sales by 7% in one month and around 200 acctive members in 1 and 1/2 months.

Experience

Massage Envy July 2014 to Current Clinic Manager/Administrator
American Fork , UT

Maximized company revenue by clearing current staff that were not productive for the business and coached and mentored 10 new staff members by offering constructive feedback and taking interest in their long-term career growth.
Capitalized on industry changes to maximize company revenue.
Identified key growth opportunities for the business through analyzing daily reports and taking sales trainings.
Managed the day-to-day tactical and long-term strategic activities within the business.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reduced and controlled expenses by improving resource allocation.
Reviewed and approved billing invoices and expense reports.
Recruited and hired 2-3 new staff each month.
Presented company goals and objectives to new principals.
Coached and mentored 50+ staff members by offering constructive feedback and taking interest in their long-term career growth.

XANGO, LLC March 2011 to August 2013 Personal Care Marketing Coordinator
Lehi, UT

Directed and coordinated marketing activities and policies to promote products and services.
Reviewed the financial aspects of product development, such as budgets, expenditures and research and development appropriations.
Initiated market research studies and analyzed findings.
Analyzed business developments and monitored market trends.
Consulted with buying personnel to determine projected demand for products and services.
Coordinated and participated in promotional activities and trade shows.
Distributor Product Presentations Online assistance for distributors Collaborated with developers, advertisers and production managers to market products and services.
Preserved brand integrity by monitoring the consistency and quality of marketing content.
Successful helped launched all natural (>95%), Juni family care line, Glimpse Essential Oils, Glimpse Body Balm and Juni.

XANGO, LLC August 2009 to November 2010 R&D and Personal Care Assistant
Lehi, UT

Research, Collect and organize raw material, technology, and formula information Prepare Lab Batches Prepare product test sample Review MSDS.
CofA and Spec of each raw ingredient Research new ingredients and their benefits Attend trainings, classes and webinars to learn new technologies and trends.
Operate VISIA machine with visiting high rank distributors Respond Personal Care emails from Costumer Service agents Log and sample raw materials and finish product to QC test based in the Specification/COA: Appearance, odor, color, pH, viscosity Prepare samples for Micro, RIPT test, etc Stability test on lab sample to production for different temperatures of 50 C, 45 C, RT, 4 C and F/T.
Calibrate pH mater, record oven temperature and put them on logo book.
Equipment Skills: pH meter (Corning 340), viscosity meter (Brookfield DV-II Pro),.

XANGO, LLC December 2007 to August 2009 Costumer Service Agent
Lehi, UT

Took Mexico and US calls Assist Distributors with purchasing and or returns Research billing issues, misapplied payments, and track orders Provide customers with service and product information In- charged of Mexico Costumer Service emails Identify, research, and resolve customer issues using customer care system Perform other duties as assigned by management.

Seraphin Clinic June 2008 to December 2008 Medical Assistant
Orem, UT

Training on Vitals, Writing RX, Shots, Blood Draws, Urinalysis, Catheterizing, Hemacult Testing, EKG's, Throat Cultures, Bandaging.
Ability to maintain clean and set up equipment for experiments Able to keep lab procedures and location of stored specimens Responsible for other duties as assigned.

Del August 2005 to July 2007 Shift Manager
Taco American Fork, CO UT

Completed full training for Shift Manager certification Assign tasks to employees on shift Addresses and resolves customer inquiries and complaints Engage with customers to ensure they are satisfied with service and products offered Promote specials, sales, and new products or services when relevant Keep inventory up to date Manage cash intake, counting out at regular intervals and tabulating profit at the end of the shift Report losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management Sign for deliveries Distribute payroll checks Enforce company policies and guidelines Enforce the proper disciplinary measures when subordinate employees fail to adhere to company policy.

Education

2009 MATC: Nursing Orem, UT Nursing

2008 PGHS Orem, UT

2006 High School Diploma Gove, UT

Skills

benefits, billing, book, Brand development, budgets, C, color, communication skills, Excellent communication, content, customer care, DV, product development, Special events, financial, inventory, logo, market research, marketing, market, materials, natural, organization skills, payroll, personnel, policies, Presentations, profit, purchasing, quality, Research, sales, Fluent in Spanish, Specification, team player, trade shows, Employee training

Resume Overview

Create a job alert for [job role title] at [location].

About About

Help & Support Help & Support

Languages Languages

Customer Service Customer Service

Clinic Manager/Administrator Resume Example

Resume Score: 90%