Successful client relationship experience, keen organizational, decision-making and problem solving skills. Thrive in both collaborative and independent environments.
Client Relationship Building and Client-Focused
Analyze Data and Identify Trends
Strong Understanding of Microsoft Excel, PowerPoint, Word and Outlook.
Strong Written and Verbal Communication Skills
Revenue Cycle Management Experience
Intermedix CorporationFebruary 2017 to CurrentClient Success Manager Fort Lauderdale, FL
Assist in developing and
implementing policies and procedures to
assist in solving problems associated with the overall operational and
financial concerns of a practice.
Prepare and monitor, with the help
of support staff, RCM procedures and compliance.
Present to and review monthly
financial reports with providers and practice managers. Work towards the development
and implementation of policies and procedures that will positively
impact the medical practice's operational objectives and financial goals.
Work closely with practice managers to assist in the day to day operations, as
Assist and work with provider enrollment to ensure timely processing of new providers to ensure they are ready to
start on scheduled date.
Coordinate support services with
practices within the assigned practices, RCM, coding, provider enrollment , IT support, compliance, and training.
Work with technical teams (EHR and PM) to ensure a smooth Go Live when interface is involved
Validate prospective client Pro-Forma with the sales team prior to contract execution.
Monitor the RCM and financial performance of the practice to ensure adherence
to the sales proforma.
Deliver detailed RCM reports to the client
monthly and trouble shoots problem areas via communication with the RCM
Conduct potential payer underpayment analysis
Manage/own ongoing projects as needed by coordinating with Operations.
Intermedix CorporationNovember 2013 to February 2017Implementation and Client Service Manager Fort Lauderdale, FL
Managed day to day performance of EHR Implementation Specialists and Client Service Representatives
Ensure all implementation projects are scheduled, resourced and delivered properly and on time.
Ensure project milestones/goals are met and adhere to approved budget and timeline
Full authority of personnel actions
Implementation Specialist for largest client
Meaningful Use Stage 2/MACRA/MIPS knowledge
Managed call center activity using InContact and reported weekly activity to leadership ensuring productivity
Implemented and managed the use of Saleforce CRM
Reported on Salesforce activity to leadership ensuring productivity
Created client-friendly Meaningful Use Stage 2 training guides
Managed all client communication via client portal
AvisenaAugust 2003 to November 2012Account Manager Miami, FL
Conduct potential underpayment analysis to verify payer contracts are being honored
physician fee schedules to reflect changes made by the Center for Medicare and
accounts receivable in excess of $2.5 million annually for a group practice
consisting of 45 physicians
monthly remote and/or in-person client meetings to discuss practice
client relationships through constant communication and quick responses to
problems as necessary
interaction between Avisena departments to ensure effective and efficient
clients with compliance and coding procedures by reviewing charge tickets and
updating any necessary changes
system training to clients on Avisena Platform
Omega Consulting GroupJune 1999 to May 2003Junior Project Manager Fort. Lauderdale, FL
Organized and helped managed Charge Loss and Medicaid Benefit Exhaust Projects for two hospitals generating a combined revenue of 7 Million.
Prepared and helped present summaries of projects to senior level management.
Worked directly with Medical Record Department, Finance Department and Business Office of hospitals and ensure monthly General Ledger was accurate.
Ensured medical auditors had sufficient charts for review