With 20 years of experience in Account Management, Project Management, Product Management and Client Services, I'm a passionate and results-driven professional who is highly motivated to increase revenue and client retention rates. Exceptional work ethic, team player, ability to perform under pressure, ability to prioritize, meet deadlines and exceed client and internal expectations. HIGHLIGHTS Leadership / Managerial - Proactively approach business and account challenges, applying problem-solving skills, persistence, teamwork and resourcefulness to achieve positive results; combine long-range strategic planning with tactical processes, workflows and policies to increase productivity and efficiency; resource to peers; consensus builder. Relationship Building / Influencing - Proven ability to quickly cultivate relationships with influential decision makers; positive impact and rapport developed with opinion leaders is "surpassed by none"; skilled communicator with a track record of building cohesive internal and client relationships. Sales / Business Development - Adept in developing and executing strategies that increase client retention rates and drive revenue growth; identify and capitalize on growth opportunities through analysis, product expertise and sound business instincts.
Windows / Windows NT / Mac OS X / Oracle / FTP / Adobe Connect / Outlook Express / Microsoft Outlook / Microsoft Exchange / SharePoint / Smartsheet / Microsoft Office & Suite (Word, Excel, PowerPoint, Outlook) / iWork '09 (Pages, Numbers, Keynote) / Content Management Systems / SAS / SDLC / CRM Software
Conversational Dutch, Light Spanish
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