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Client Services Representative Resume Example

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CLIENT SERVICES REPRESENTATIVE
Professional Summary
Dedicated and dependable individual with over 13 years of medical billing experience from various aspects. Including managing/supervising team members, performing insurance follow-up, providing excellent customer service.
Skill Highlights
  • Team player with positive attitude
  • Exercises good judgment
  • Strong work ethic
  • Patient relations
  • Proficient Computer Skills-Word and Excel
  • Physician billing
Professional Experience
ParallonJune 2015 to CurrentClient Services Representative
Charlotte, NC
  • Handled all aspects of single person project
  • Posted charges, payments and adjustments
  • Provided training to others on project when extra assistance was needed
  • Kept up with client expectations
  • Insurance follow up
  • Customer service
ParallonJune 2014 to June 2015Team Lead
Charlotte, NC
  • Provide coaching for team members
  • Auditing team member work accounts for accuracy
  • Maintaining spreadsheets for client review of current issues on a weekly basis
  • Assisting the team with issues and concerns on a daily basis
  • Insurance follow up ​
Fort Mill District Band Booster ClubJune 2013 to CurrentExecutive Secretary
Fort Mill, SC
  • Creating purchase orders and handling deposits
  • Paying invoices in a timely manner
  • Responsible for all correspondence
  • Entering all transactions into Quickbooks
  • Maintaining record of all purchase orders and deposits
  • Assisting in completing of 1099's
  • Reconcile billing issues and handling student account concerns
Parallon, formerly The Outsource GroupJune 2011 to June 2014Unit Manager
Charlotte, NC
  • Managed projects within the scope of: customer service, guarantor follow up, insurance follow up, credit balance resolution
  • Led teams from 6-20 full time employees
  • Coaching and developing staff
  • Project implementation and start up
  • Proficient in Medical Manager, Greenway, Touchworks, Centricity and Emdeon the clearinghouse
  • Compiling month end reports for client and TOG 
  • Assist client with project concerns
  • Hiring new employees, Writing and presenting corrective actions, monthly and annual reviews
  • Following the SOP's and guidelines set forth by the client
Parallon, formerly The Outsource GroupMarch 2008 to June 2011Team Lead
Charlotte, NC
  • Strong leadership and problem solving skills
  • Provide training and coaching for team members
  • Handling and resolving team member issues and concerns with insurance follow up on a daily basis
  • Assist client with billing issues Proficient in Vision, I suite the client's software, also Payerpath the electronic clearinghouse
  • Worker's Compensation claims
  • Insurance follow up
  • Assist in hiring new employees
  • Compile daily spreadsheets from team and ensure timely processes
  • Maintaining inventory and ordering of supplies
Parallon, formerly The Outsource GroupDecember 2007 to March 2008Insurance Follow up Representative
Charlotte, NC
  • Process worker's compensation claims, including obtaining all necessary carrier information, and ensuring all documentation is present
  • Insurance follow up, able to resolve outstanding accounts following the client's protocol.
CharlottePain AssociatesApril 2006 to December 2007Medical Billing/Front Desk
Charlotte, NC
  • Aging report maintenance
  • Patient billing statements
  • Data entry of payments and charges
  • Patient relations
  • Delinquent accounts to collections
Charlotte Wellness CenterMarch 2003 to April 2006Chiropractic Assistant
Charlotte, NC
  • Insurance billing, denial resolution
  • Insurance verification
  • Accounts receivable, collections, patient account maintenance
  • Patient scheduling
  • Assisted in hiring and training new associates
  • Main contact for insurance companies, and lawyers for personal injury cases
  • Initiated becoming an in network provider with various carriers
  • Implemented on-line insurance verification and Medicare billing
Education and Training
Sonoma State UniversityBusiness Management (Marketing)Rohnert Park, CABusiness Management (Marketing)
Harper Junior CollegeBusiness ManagementPalatine, ILBusiness Management
Skills
Patient relations, Medical billing, Insurance follow-up, Proficient computer skills
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Resume Overview

Companies Worked For:

  • Parallon
  • Fort Mill District Band Booster Club
  • Parallon, formerly The Outsource Group
  • Charlotte Pain Associates
  • Charlotte Wellness Center

School Attended

  • Sonoma State University
  • Harper Junior College

Job Titles Held:

  • Client Services Representative
  • Team Lead
  • Executive Secretary
  • Unit Manager
  • Insurance Follow up Representative
  • Medical Billing/Front Desk
  • Chiropractic Assistant

Degrees

  • Business Management (Marketing)
    Business Management

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