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Client Services Representative Resume Example

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CLIENT SERVICES REPRESENTATIVE
Professional Summary
Dedicated and dependable individual with over 13 years of medical billing experience from various aspects. Including managing/supervising team members, performing insurance follow-up, providing excellent customer service.
Skill Highlights
  • Team player with positive attitude
  • Exercises good judgment
  • Strong work ethic
  • Patient relations
  • Proficient Computer Skills-Word and Excel
  • Physician billing
Professional Experience
LabcorpJune 2015 to CurrentClient Services Representative
Madison , WI
  • Handled all aspects of single person project
  • Posted charges, payments and adjustments
  • Provided training to others on project when extra assistance was needed
  • Kept up with client expectations
  • Insurance follow up
  • Customer service
TopgolfJune 2014 to June 2015Team Lead
Webster , TX
  • Provide coaching for team members
  • Auditing team member work accounts for accuracy
  • Maintaining spreadsheets for client review of current issues on a weekly basis
  • Assisting the team with issues and concerns on a daily basis
  • Insurance follow up ​
State Of MichiganJune 2013 to CurrentExecutive Secretary
Charlotte , NC
  • Creating purchase orders and handling deposits
  • Paying invoices in a timely manner
  • Responsible for all correspondence
  • Entering all transactions into Quickbooks
  • Maintaining record of all purchase orders and deposits
  • Assisting in completing of 1099's
  • Reconcile billing issues and handling student account concerns
Regency Care Of SterlingJune 2011 to June 2014Unit Manager
Augusta , GA
  • Managed projects within the scope of: customer service, guarantor follow up, insurance follow up, credit balance resolution
  • Led teams from 6-20 full time employees
  • Coaching and developing staff
  • Project implementation and start up
  • Proficient in Medical Manager, Greenway, Touchworks, Centricity and Emdeon the clearinghouse
  • Compiling month end reports for client and TOG 
  • Assist client with project concerns
  • Hiring new employees, Writing and presenting corrective actions, monthly and annual reviews
  • Following the SOP's and guidelines set forth by the client
TopgolfMarch 2008 to June 2011Team Lead
Kissimmee , FL
  • Strong leadership and problem solving skills
  • Provide training and coaching for team members
  • Handling and resolving team member issues and concerns with insurance follow up on a daily basis
  • Assist client with billing issues Proficient in Vision, I suite the client's software, also Payerpath the electronic clearinghouse
  • Worker's Compensation claims
  • Insurance follow up
  • Assist in hiring new employees
  • Compile daily spreadsheets from team and ensure timely processes
  • Maintaining inventory and ordering of supplies
HcaDecember 2007 to March 2008Insurance Follow up Representative
Boca Raton , FL
  • Process worker's compensation claims, including obtaining all necessary carrier information, and ensuring all documentation is present
  • Insurance follow up, able to resolve outstanding accounts following the client's protocol.
Path MedicalApril 2006 to December 2007Medical Billing/Front Desk
City , STATE
  • Aging report maintenance
  • Patient billing statements
  • Data entry of payments and charges
  • Patient relations
  • Delinquent accounts to collections
Charlotte Wellness CenterMarch 2003 to April 2006Chiropractic Assistant
City, State
  • Insurance billing, denial resolution
  • Insurance verification
  • Accounts receivable, collections, patient account maintenance
  • Patient scheduling
  • Assisted in hiring and training new associates
  • Main contact for insurance companies, and lawyers for personal injury cases
  • Initiated becoming an in network provider with various carriers
  • Implemented on-line insurance verification and Medicare billing
Education and Training
Sonoma State UniversityBusiness Management (Marketing)City, StateBusiness Management (Marketing)
Harper Junior CollegeBusiness ManagementCity, StateBusiness Management
Skills
Patient relations, Medical billing, Insurance follow-up, Proficient computer skills
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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82Good
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Resume Overview

School Attended

  • Sonoma State University
  • Harper Junior College

Job Titles Held:

  • Client Services Representative
  • Team Lead
  • Executive Secretary
  • Unit Manager
  • Insurance Follow up Representative
  • Medical Billing/Front Desk
  • Chiropractic Assistant

Degrees

  • Business Management (Marketing)
    Business Management

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