Client Services Representative Resume Example Labcorp

CLIENT SERVICES REPRESENTATIVE

Professional Summary

Dedicated and dependable individual with over 13 years of medical billing experience from various aspects. Including managing/supervising team members, performing insurance follow-up, providing excellent customer service.

Skill Highlights

Team player with positive attitude
Exercises good judgment
Strong work ethic

Patient relations
Proficient Computer Skills-Word and Excel
Physician billing

Professional Experience

LabcorpJune 2015 to CurrentClient Services Representative
Madison , WI

Handled all aspects of single person project
Posted charges, payments and adjustments
Provided training to others on project when extra assistance was needed
Kept up with client expectations
Insurance follow up
Customer service

TopgolfJune 2014 to June 2015Team Lead
Webster , TX

Provide coaching for team members
Auditing team member work accounts for accuracy
Maintaining spreadsheets for client review of current issues on a weekly basis
Assisting the team with issues and concerns on a daily basis
Insurance follow up

State Of MichiganJune 2013 to CurrentExecutive Secretary
Charlotte , NC

Creating purchase orders and handling deposits
Paying invoices in a timely manner
Responsible for all correspondence
Entering all transactions into Quickbooks
Maintaining record of all purchase orders and deposits
Assisting in completing of 1099's
Reconcile billing issues and handling student account concerns

Regency Care Of SterlingJune 2011 to June 2014Unit Manager
Augusta , GA

Managed projects within the scope of: customer service, guarantor follow up, insurance follow up, credit balance resolution
Led teams from 6-20 full time employees
Coaching and developing staff
Project implementation and start up
Proficient in Medical Manager, Greenway, Touchworks, Centricity and Emdeon the clearinghouse
Compiling month end reports for client and TOG
Assist client with project concerns
Hiring new employees, Writing and presenting corrective actions, monthly and annual reviews
Following the SOP's and guidelines set forth by the client

TopgolfMarch 2008 to June 2011Team Lead
Kissimmee , FL

Strong leadership and problem solving skills
Provide training and coaching for team members
Handling and resolving team member issues and concerns with insurance follow up on a daily basis
Assist client with billing issues Proficient in Vision, I suite the client's software, also Payerpath the electronic clearinghouse
Worker's Compensation claims
Insurance follow up
Assist in hiring new employees
Compile daily spreadsheets from team and ensure timely processes
Maintaining inventory and ordering of supplies

HcaDecember 2007 to March 2008Insurance Follow up Representative
Boca Raton , FL

Process worker's compensation claims, including obtaining all necessary carrier information, and ensuring all documentation is present
Insurance follow up, able to resolve outstanding accounts following the client's protocol.

Path MedicalApril 2006 to December 2007Medical Billing/Front Desk
City , STATE

Aging report maintenance
Patient billing statements
Data entry of payments and charges
Patient relations
Delinquent accounts to collections

Charlotte Wellness CenterMarch 2003 to April 2006Chiropractic Assistant
City, State

Insurance billing, denial resolution
Insurance verification
Accounts receivable, collections, patient account maintenance
Patient scheduling
Assisted in hiring and training new associates
Main contact for insurance companies, and lawyers for personal injury cases
Initiated becoming an in network provider with various carriers
Implemented on-line insurance verification and Medicare billing

Education and Training

Sonoma State UniversityBusiness Management (Marketing)City, StateBusiness Management (Marketing)

Harper Junior CollegeBusiness ManagementCity, StateBusiness Management

Skills

Patient relations, Medical billing, Insurance follow-up, Proficient computer skills

Resume Overview

School Attended

Sonoma State University
Harper Junior College

Job Titles Held:

Client Services Representative
Team Lead
Executive Secretary
Unit Manager
Insurance Follow up Representative
Medical Billing/Front Desk
Chiropractic Assistant

Degrees

Business Management (Marketing)
Business Management

Client Services Representative Resume Example

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