Articulate Client Service Manager driven to succeed. Strategic planning and client relationship management expert. Hardworking and detail-oriented I pride myself on being adaptable and dependable.
I manage clinic operations, including supervising vet techs, fiscal management, scheduling, and appointments. I deliverer a high level of service to clients in an effort to build upon relationships for the future and provided exemplary coaching to all department employees. I am able to achieving a successful increase in efficiency and team morale and serve as a liaison between patients and physicians to assist patients in understanding their treatment plans.
I defined techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety. Documented and tracked all treatment activities and adhered to high standards of safety, cleanliness and professionalism. I restrained and managed scared and active animals and administered vaccinations, prepared tissue samples and developed x-rays and radiographs. I worked hard to assisted my veterinarians with treatment of wounds, vaccination administration, and over all operations of medical care.
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