Administrative professional with four years experience in private and public office settings, particularly in service industry. Over six years Sales experience. Competent in areas of office management, word processing, spreadsheet, and database program use.
Student Intern: Cardiac/Pulmonary Rehabilitation Unit, Jan 2010: Akron General Hospital Akron, Ohio
Effective communicator with ability to handle multiple projects under tight deadlines. Committed, flexible, and responsible professional capable of working independently or on a team. Detail oriented, organized, and well-rounded individual. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Proficient typing 70 wpm.
Coordinated meetings with other department managers and served as main liaison between sales, clients, vendors, and engineering staff. Successfully established effective systems for record retention by creating spreadsheet for daily correspondence tracking. Properly directed inbound calls in phone queues to improve call flow. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Devised internal system allowing 30% increase in "Client Request" invoices processed. Received merit raise for performance. Led and directed graveside services.
Addressed customer service inquiries in a timely and accurate fashion. Fielded an average of 300 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Analyzed and interpreted blueprints, data and manuals to determine precise specifications.Verified that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits.
Delivered exceptional account service to strengthen customer loyalty. Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Contacted new and existing customers to discuss how their needs could be met with specific service rates.
Informed customers about sales and promotions in a friendly and engaging manner. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recruited, managed and mentored an average of 50 representatives.
Inspected, tested and measured materials, products and installations to spec. Entered data into database to load and manipulate data and to produce reports. Worked at a rapid pace to meet tight deadlines. Maintained operations below a 13% error rate by ensuring strict compliance with established processes.
Served as mentor to junior team members.Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise.
Served as single point of contact for conference scheduling. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional departments to draft event schedules and plans. Estimated event costs and monitored budgets.
Vice President: Kappa Alpha Psi Fraternity Inc., Kent, Ohio (Spring 2006)
Mentor: Kent State University Kupita program Kent, Ohio (Fall 2005-2007)
Member: Chamber of Commerce, Streetsboro, Ohio (Fall 2008-Fall 2010)
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