I joined BlueCross and BlueShield in May of 1984 and have held many positions throughout the company in both claims and customer service.
I have worked as a Claims Processor, Claims Examiner, Customer Advocate, Claims Technician, Group Benefit Specialist, and as a Customer Service
Specialist for the Group Experience Team.
As Client Service Specialist, I was responsible for account level service inquiries and collaborating across the enterprise to solve service issues and ensure client satisfaction providing clarity and direction around questions related to claims, benefits, eligibility coverage, billing, and general claim service situations. Also worked in close partnership with the Client Implementation Consultant and the Account Management team to deliver meaningful and appropriate responses to meet the specific needs of each of his client. I was also responsible for testing benefits prior to production release, account audits, open enrollment, and handled escalated issues from the group, broker, or account management and available to discuss any issues that cannot be resolved through normal customer service support.
Background includes supporting and enhancing operations with excellent sales, service and administrative office abilities. Knowledgeable and hardworking customer relations expert able to multi-task effectively in fast-paced, dynamic environments. Versatile bringing expertise in supporting the need of busy offices. Hard-working and multi-tasking with outstanding bilingual communication. Experienced in customer relations with attention to detail and a professional demeanor focusing on delivering an exceptional experience to every client to drive business objectives, build retention and looking for a growth-oriented position. Offering 30+ years of related experience and a driven nature.
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