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Client Service Representative Resume Example

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CLIENT SERVICE REPRESENTATIVE
Summary
Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Authorized to work in the US for any employer
Highlights
  • Strong problem solving ability
  • Understands mobility assistance needs
  • Understands medical procedures
  • Trained in grooming and bathing assistance
  • Calm and level-headed under duress
  • Quick problem solver
  • General housekeeping ability
  • Medical terminology knowledge
Experience
07/2015 to 07/2016
Client Service RepresentativeCompany Name － City, State
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Washed, cleaned and disinfected water coolers.
  • Dusted picture frames and wall hangings with a cloth.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Managed daily office operations and maintenance of equipment.
08/2014 to 07/2015
Skilled Production WorkerCompany Name － City, State
  • Staffmasters is a Temp Agency where I worked for a few different clients ranging from warehouse to assembly plants on a temporary basis.
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Inspected and tested components, assemblies and power tools.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Received and correctly processed both written and verbal instructions, prints and work orders.
04/2011 to 07/2014
CNA - Certified Nursing AssistantCompany Name － City, State
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
08/2016 to 09/2016
Public Safety OfficerCompany Name － City, StateTemporary Position where I directed school buses and construction workers safely in and out of traffic. Valet parking when the company needed.
09/2016 to 10/2016
Shipping and Receiving ClerkCompany Name － City, StateTemporary position where I moved freight, stock and other materials and parts, loaded and unloaded pieces into boxes into boxes for shipment.
Education
2003
High School Diploma: Business AdministrationGadsden High School － City, StateBusiness Administration
York Technical College － City, State
Personal Information
Team Player Dementia and Alzheimer's knowledge Customer Assistance Companionship and emotional support Energetic Work Attitude Trustworthy companion Dedicated Representative Compassionate Sharp Problem Solver Customer Satisfaction Interfaced With Clients Active Listening Skills Strong Organizational Skills
Skills
allergies, Agency, automobiles, blood pressure, budget, clerical, hardware, clients, Customer Satisfaction, Data Entry, cleaning equipment, filing, Listening, materials, access, office, windows, oral hygiene, Strong Organizational Skills, bathing, patient care, power tools, progress, reception, recording, supervisor, Team Player, telephone, answering phones, phone, vital signs, word processing
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Resume Overview

School Attended

  • Gadsden High School
  • York Technical College

Job Titles Held:

  • Client Service Representative
  • Skilled Production Worker
  • CNA - Certified Nursing Assistant
  • Public Safety Officer
  • Shipping and Receiving Clerk

Degrees

  • High School Diploma : Business Administration

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