Employee Benefits expert, excelling at customer satisfaction and retention. Flexible and hardworking, especially in deadline-driven environments. My exposure to employee benefits brokerages, as well as my experience within a Human Resources team at a fast growing, Silicon Valley tech company provides me with a unique perspective on the needs of employers, as well as the insurance industry as a whole.
First point of contact for client group employees requiring specific plan information, adding or removing family members due to qualifying life events, or assistance with the claims process.
Developed customized new-hire orientation processes and consolidated enrollment forms for multiple clients.
Managed a wide variety of HRIS and HCM platforms for several clients of varying sizes.
Consulted with HR teams to identify each company's vision of a successful wellness program, identified potential vendors and platforms and rolled out each program to employees following implementation.
Identified potential HRIS systems for clients based on specified requirements, participated in vendor demos and made recommendations based on my observations. Managed the entire implementation process once a platform was selected.
Counseled employees on plan provisions so that individuals had the ability to make informed decisions on benefits.
Processed employee Medical Support Orders imposed by the Department of Child Support Services. Enrolled children as directed in the MSO and coordinated with payroll to ensure payroll deductions were updated to reflect the addition of required coverages.
Provided claims resolution assistance to members and their dependents for issues ranging from provider billing errors to misapplied deductibles and charges in excess of annual out of pocket maximums.
Compiled, validated and submitted employee data required for filing annual ACA reporting.
Analyzed carrier proposals and created comparison materials for client renewal meetings.
Conducted onsite and virtual open enrollment meetings for employees.
Performed annual contract and benefit summary reviews.
Recruiting responsibilities such as Developing interview questions for prospective internal employees and conducted interviews of said candidates.
Assisted in full recruitment such as placing ads on job boards, arranging and conducting interviews, making job offers and organizing start dates.
Acted as a liaison between employees, insurance providers and to resolve benefit related problems and ensure effective utilization of plans and positive employee relations.
Supported annual open enrollment - assisted with communicating benefits changes and coordinated on-site representation by providers.
Resolved employee questions and problems by interpreting benefit policies and procedures.
Implemented a monthly reconciliation audit to ensure that all employee eligibility changes were being properly reflected in carrier systems. My initial audit identified several discrepancies which, upon addressing them with the health carriers, resulted in the recovery of $40,000 worth of overpaid premiums from insurance companies.
Evaluated and revised internal processes as needed to reduce costs and increase efficiency.
Documented and maintained administrative procedures for assigned benefit processes.
Recommended wellness programs to management by assessing employee requirements and trends in HR Programs offered by other organizations.
Provided verification and documentation to employees as needed (such as letters verifying coverage under company benefits, removal of former spouse from company benefits, etc.).
Created, distributed and analyzed electronic employee surveys utilizing Survey Monkey.
Administered the Employee Discount program, Employee Recognition and Tuition Reimbursement programs.
Coordinated special employee events such as community service opportunities, quarterly employee engagement activities and the annual company picnic and winter gala.
Identified and recovered $60,000 worth of over payments to the company's disability carrier that resulted from an ongoing, previously unidentified, administrative billing error.
Initiated employee on-boarding and of-fboarding activities.
Conducted payroll deduction audit prior to each pay period to ensure that employee deductions were accurate and current.
Ensured compliance with established internal procedures by examining reports, processes, and documentation.
Conducted monthly bill reconciliation for twenty-five clients of varying sizes and documented discrepancies in an internal database to ensure that they were addressed on future billing statements.
Notified the billing department of issues that remained unresolved for more than two billing cycles.
Worked with carriers to escalate more serious issues or issues in excess of $10,000.
Performed administrative tasks such as record keeping, writing correspondence and gathering materials.
Trained all new employees on accounting principles and company procedures.
Entered payment data into Quickbooks and mailed checks to the corresponding carriers.
CA Dept. of Insurance Licensed Life and Health Agent
Companies Worked For:
Job Titles Held:
Where can I find a KBI Benefits, Inc. Client Service Representative resume example in Sunnyvale, California ?
This is an actual resume example of a Client Service Representative. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.