Client Service Representative Resume Example Priority Home Healthcare

CLIENT SERVICE REPRESENTATIVE

Professional Background

Responsible Medical Administrative Assistant with excellent communication skills demonstrated by 5 years of experience in healthcare. Energetic, Detail-oriented, High-performing, Results-oriented, and Service-driven.

Professional Experience

Priority Home HealthcareMay 2014 to CurrentClient Service Representative
Perry, OhSupervise scheduling of client services for Home Health Care. Supervised more than 80 Home Health Aides for more than 125 clients. Resolve client/employee complaints. Maintain contact with staff regarding service updates. Process payroll. Use of Microsoft Office Programs- Excel, and Word. Computer skills to enter and process consumer information. Provided on-call care at all times of day and night.

CarestarSeptember 2013 to May 2014Case Management Assistant
Seven Hills, OhCollect and analyzes data, enter data accurately and transfer data to reports. Assists consumer with provider locations to fulfill service needs. Assists Case Managers and supervisors with various tasks for contractual guidelines. Maintains confidentiality of consumers and employees. Use of Microsoft Office Programs- Excel, and Word. Computer skills to enter and process consumer information. Effective oral and written communication skills with attention to detail. Integrity, self-discipline, with the ability to work independently.

Sanctuary Skilled Home HealthNovember 2012 to July 2013Transitional Care Manager
Ashtabula, OhAdministered, directed and coordinated the activities of the office. Organized and scheduled employees for client start of care, recertification, resumptions, skilled visits, and in home services for all patients and staff. Maintained, recorded, and organized documentation in patient files. Data entry of all information into program, including 485's and payroll. Organized office. Participated in supervision of field staff in regards to punctuality, reliability, and related matters. Created and tracked physician orders. Provided on-call care at all times of day and night. Regularly evaluated employee performance, provided feedback and assisted coaching and disciplined staff as needed. Conducted probationary and annual performance evaluations of all staff. Carefully reviewed medical records for accuracy and completion, as required by insurance companies. Ensured compliance with medical/legal requirements and CHAPS standards and regulations. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Confirmed patient information and verified insurance. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

CaretendersAugust 2011 to November 2012Clinical Team Associate
Madison, OhRecorded and filed patient data and medical records. Precisely completed appropriate claims paperwork, documentation and system entry. Prepared and maintained patient charts and consent forms (filing, Op Reports, test results, home care forms) as necessary. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Ensured compliance with medical/legal requirements, and JCAHO standards. Created and maintained employee files.

All-Star Physical Therapy & WellnessJune 2010 to August 2011Medical Secretary/Administrative Assistant
Geneva, OhScheduled patient appointments. Confirmed patient information, collected copays, and verified insurance eligibility. Directed patient flow during practice hours, minimizing patient wait time. Recorded and filed patient data and medical records. Prepared patient charts accurately and neatly. Treated all patients and their families in a pleasant and courteous manner.

OfficeMax Customer Contact CenterOctober 2008 to October 2009Reliable Outbound Sales
Mentor, OhCollected customer feedback and made process changes to exceed customer satisfaction. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Provided accurate and appropriate information in response to customer inquiries.

Education and Training

Columbus State Community College2011Certification of Completion: Health Information Management TechnologyColumbus, OH, US

Coursework in Implementation Manager; Health Information Exchange for Health IT; Leadership in Health IT; Project Management in Health IT;

Cleveland Institute of Dental2010Diploma: Medical Secretary/BillerMentor, OH, US

Graduated with Honors; Top 10% of Class; Related Coursework; Coursework in Medical Administrative Assistance

Skills

Medical Records, Documentation, HIPAA Privacy and Security, Excel, Microsoft Office, Ms Office, Billing, Claims, Filing, Multi-line Phone System, Medical Secretary, Administrative Assistant, Client Services, Process Payroll, Scheduling, Customer Inquiries, Inbound And Outbound, Sales, Satisfaction, Case Management, Coaching, Data Entry, Employee Performance, Customer Service, EMR, Faxing, ICD, Leadership Skills, File Maintenance, Medical Invoicing, Medical Terminology, Medisoft, Office Skills, Office Support, Organizational Skills, Receptionist, Retail Sales, Team Player

Resume Overview

Companies Worked For:

Priority Home Healthcare
Carestar
Sanctuary Skilled Home Health
Caretenders
All-Star Physical Therapy & Wellness
OfficeMax Customer Contact Center

School Attended

Columbus State Community College
Cleveland Institute of Dental

Job Titles Held:

Client Service Representative
Case Management Assistant
Transitional Care Manager
Clinical Team Associate
Medical Secretary/Administrative Assistant
Reliable Outbound Sales

Degrees

Certification of Completion : Health Information Management Technology
Diploma : Medical Secretary/Biller

Client Service Representative Resume Example

Resume Score: 90%

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