Seeking a position where an enthusiastic and experienced individual with extensive knowledge in customer service and technical support will have an opportunity for growth. I am one who desires to further develop and utilize their skills. I am personable and also a dedicated Customer Service Representative with extensive experience in both the Customer and Technical Support industry. I consider myself to be a solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I also specialize in quality, speed and process optimization. Previous employers describe me as articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
§ Provide onsite device setup and technical support for smartphones, tablets, and other electronics.
§ Responsible for solving operational issues for electronics and connectivity, while offering education and device optimization suggestions.
§ Implement learned details of Smart Home Support that assists with protection/tech support suggestions to clients.
§ Travel daily to and from Forward Stocking locations to client's requested locations in a safe manner. § Meet key performance indicator metrics for performance measurements and sales goals.
§ Assisted with training and the creation of standard operating procedures (manuals) for all new hires.
§ Responsible for assisting headquarter divisions with solving complex technical issues
§ Provided Technical Support for all escalations via email, phone, and fax.
§ Distributed weekly data reports to specified departments electronically.
§ Ensured team members were updated with essential business practices.
Commission Expires 08/22/2021
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