LiveCareer-Resume

client service coordinator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic about supporting business success. Hardworking Assistant Customer Service Manager driven to exceed expectations and maximize customer satisfaction. Five plus years of professional experience in the veterinary field and customer service. I have been awarded an outstanding Zoo Teen at The Phoenix Zoo. I have obtained more than 1,000 hours of volunteering. Able to help with customer complaints. Reliable and friendly adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

Dedicated Client Service Coordinator with more than 5+ years in retail and customer service. Possessing second-to-none commitment to customer service.

I have little over 2 years experience in being a veterinary assistant and I am currently being trained in surgery (dental cleanings, spays, castrations)

Skills
  • Customer service.
  • Wellness Plan/Care Credit advertising.
  • Attention to detail
  • Organized
  • Cash handling accuracy
  • Effective team player
  • Inbound and outbound calling
  • Strong communication skills
  • Courteous demeanor
  • Cheerful and energetic
  • Detail-oriented
  • High-energy attitude
  • Time management
  • Animal restraint (Dogs and cats)
  • Computer skills
  • Work ethic
Experience
Veterinary Assistant, 12/2019 - Current
Vetcor Ramsey, NJ,
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Supervised waiting area, mopped floors, generalized hospital sanitation.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
  • Help treated and run diagnostic testing on dogs and cats who may have diseases and injuries.
  • Able to give vaccinations, draw blood from the jugular vein and cephalic vain, take radiographs, run blood work, read fecal examinations, read and set up ear swabs.
  • Able to fill medications
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Surgical training, scale teeth, polish teeth, monitor in surgery, set up surgery, and recover patients once the surgery is completed. (Dogs and cats)
  • Collect urine and run a urinalysis (dogs and cats)
  • Pedicures and anal gland expressions (dogs and cats)
  • Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Answered multiple line phone systems for busy animal care facility and responded to questions regarding pricing and services.
  • Performed physical examinations and record case history, weight, temperature and other vitals.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Trained and coached 1 new vet techs.
  • Assisting with surgeries: Castrations, spays, dental cleanings and mass removals.
  • Learning how to intubate a patient.
  • Taking dental radiographs and explaining to the owners why it is important to do preventive care on the patients teeth.
  • Cleaning of surgical instruments.
  • Cleaning the surgical suite and restocking it.
  • Communication concerns from client to doctor.
  • Taking care of the x-ray equipment
  • Successfully taking x-rays
  • Monitoring patients both in surgery and not (IV fluids therapy)
  • Helping other nurses when needed
  • Being time efficient and knowing how to prioritize patients when dropped off
  • Positive communication with staff.
  • Intaking surgery patients (dentals, spays, castrations, and mass removals)
  • Talking to owners about OWP plans and why they are beneficial to the patients that we see and what they cover.
  • Talking to clients about why dental care is important for both dogs and cats.
  • Logging information in the anesthesia log, dental x-ray log, and regular x-ray log.
  • Completing detailed notes.
  • General cleaning of the treatment area, examination rooms, cat room, surgery room, x-ray room.
  • Going over medications with the owners.
  • Know how to calculate doses for Proheart and Cerenia.
Client Service Coordinator, 02/2017 - Current
Firstservice Residential Manchester, NJ,
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Created and maintained accurate and confidential patient files.
  • Secured, organized and updated patient files and documentation.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports,and correspondence.
  • Handling cash, credit cards, care credit, and checks.
  • Welcoming clients while checking them in and out
  • Ordering supplies for the office.
  • Handling medications and faxing over prescription requests.
  • Run blood work, fecal examinations, urinalysis, cleaning, getting patient history from clients.
  • Informing clients about how much money they could be saving if they signed up on wellness plans.
  • Selling wellness plans.
  • Closing out the cash drawer.
  • Calling in prescriptions into outside pharmacies.
  • Calling clients to remind them that their pet is due for their annual check-up.
  • Handling upset/angry clients.
  • Training new Client Service Coordinators.
  • Emailing records to emergency hospitals.
  • Helping with euthanasias.
  • Contributing to staff meetings.
Volunteer Keeper Assistant , 08/2011 - Current
Wall, Einhorn & Chernitzer Norfolk, VA,
  • Handling training with Snakes, Rabbits, lizards, tortoises, goats, chickens, cows, sheep, horses.
  • Clean stalls, feed, water, groom, turn out horses into the arena, help aid in the giving of medication, basic routine cleaning.
  • Assist in horseback riding lessons from ages 3+.
  • Washed, groomed and inspected the animals to enhance coat health.
  • Shown goats to the public and engaging in guest interaction.
  • Playing fun education and conservational games with children.
  • Assisted in training horses for our riding program by riding the horse during a class.
  • Cleaned grooming tools, buckets, rakes, feeders, automatic waters, sweeping the aisles, cleaning stall walls and rails, raked the outside perimeter of the barn to make sure it is as clean as possible to promote animal health.
  • Giving tours of the barn to our riding classes.
  • Speaking with the zoo guests about the riding classes that the zoo offers and encouraging them to sign up for lessons.
  • Walked goats around the children's zoo and allowing both adults and children to pet and gain knowledge about the different breeds of goats.
  • Teaching children about horses: body parts, jobs, breeds, colors, how to groom/bathe a horse, how to walk a horse, and how to feel comfortable while riding.
Intern , 08/2018 - 11/2019
Nuvei Seattle, WA,
  • Cleaned stalls, pens and equipment thoroughly each day to promote animal health.
  • Broke in new horses with a patient approach focused on building trust and obedience.
  • Updated records with data about animal growth, feeding patterns, costs, and behaviors.
  • Examined animals to detect illnesses, injuries or disease, as well as monitor both anticipated and undesirable physical changes.
  • Conducted daily exercises for more than 6 horses under care, identified behavioral and health concerns and implemented corrective strategies.
  • Fed, watered and monitored horses for any illness.
  • Maintained stock health with proactive grooming, parasite control.
  • Giving medications orally, used laster pads, and helped with vaccinations.
  • Organization of the barn, disinfecting halters and lead ropes.
  • Building relationships with both horses and people.
  • Assisted in equine therapeutic riding with children and adults with special needs and mental health disorders.
  • Helped children get comfortable around horses and understand their feelings.
  • Helped kids from the ages of 8+ understand their feelings and channel that into something good.
  • Helped promote Envision Equine Therapy atan event for children with special needs.
  • Calculated volunteer hours and organized a filing system to keep volunteer paperwork.
Boarding Specialist , 09/2015 - 01/2017
Family Vetcare City, STATE,
  • Assisted with ultrasounds, radiographs, surgeries, cleaning surgery materials.
  • Trained and supervised other boarding specialists.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Offered animals ample exercise opportunities through walks and play activities.
  • Applied ointments and other medication to treat eyes, skin and other body parts.
  • Changed bedding weekly to promote optimal health and comfort for each animal.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Calculated payments by keeping an accurate daily log of time spent with dogs, detailing activities and services provided.
  • Adhered to all pet care plans, medication requirements,and dietary restrictions while providing care.
  • Provided adequate attention and consistent oversight to vacationing pets to promote a high level of care.
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
  • Prepared food and formulas to meet the individual needs of animals under care with safe and nutritious meals.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Monitored 40+ animals during the holiday season.
  • Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
  • Spoken with clients asking about their pet's needs.
Education and Training
Associate of Applied Science: Equine Science, Expected in 05/2019
-
Maricopa Community Colleges - Scottsdale Community College - Scottsdale, AZ
GPA:
Status -
High School Diploma: , Expected in 05/2015
-
Desert Vista High School - Phoenix, AZ
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Maricopa Community Colleges - Scottsdale Community College
  • Desert Vista High School

Job Titles Held:

  • Veterinary Assistant
  • Client Service Coordinator
  • Volunteer Keeper Assistant
  • Intern
  • Boarding Specialist

Degrees

  • Associate of Applied Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: