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Client Resource Coordinator Resume Example

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CLIENT RESOURCE COORDINATOR
Executive Profile
Ambitious Executive Assistant with solid experience managing all levels of office support and procedures by providing excellent communications skills, using strong analytical skills in office management bringing expertise and knowledge to contribute to the mission of the company and its indemnities in a professional manner.
Skill Highlights
  • Leadership/communication skills
  • Project management
  • Client account management
  • Budgeting expertise
  • Employee relations
  • Customer-oriented
  • Human resources
  • Negotiations expert
Core Accomplishments
Initiated and streamlined a more efficient approach to eliminate extended turn around times for application processing.
Professional Experience
Client Resource Coordinator01/2014 － CurrentVeterans Medical Administration CenterDeatur, Ga.
  • Act as a liaison between Veterans Administration and American Cancer Society, assist patients in overcoming barriers to healthcare, facilitate communication between patients, providers, community resources, state agencies, provide educational assistance, assist with obtaining financial resources, help with cultural understanding, provide navigational assistance through doctor's offices, clinics, hospitals, outpatient centers and insurance companies, referrals for transportation and childcare, obtain new and current patient demographic information to be input into system, refer patients to community outreach programs and resources, provide information needed for housing, clothing, shelter, transportation, food and financial assistance, faxing, filing, scanning, answer questions from patients, families and general public regarding services, assist case worker with intakes ,act as liaison for company affiliates, provide backup support for coworkers, practice HIPPA guidelines and procedures, give directions as requested.
Home School Paraprofessional Instructor01/2011 － 01/2013Home Bound AcademicsChamblee, Ga.
  • Selected, developed and implemented appropriate curricula teaching all subjects and evaluating student performance, maintained all student records, complied with state and federal laws, reported procedures, administered standardized tests, demonstrated communication and interpersonal skills with students, parents and faculty, accessed progression, expedited disciplinary actions according to educational regulations, provided quality education for students while maintaining home school educating status, attended workshops and trainings, notified parents of student progress, facilitated home school communication, adhered to local school policies and procedures, maintained confidentiality of student records, demonstrated timeliness and attendance, participated in professional development opportunities, exemplified accurate and up to date knowledge of current contents, guided in decision making on curricula and teaching methods chose and monitored labs experiments providing and using best safety practices.
Lead Administrative Secretary01/2006 － 01/2011Georgia Community Support & SolutionsAtlanta, Ga.
  • Coordinated work flow maintenance, resolved administrative work issues, greeted visitors into facility, provided information to families, vendors and other non-profit agencies regarding funding, services and case management, housing referrals, worked closely with state and governmental agencies, revised system procedures, completed operational equipment requests, provided administrative support to all staff and executive management, maintained policy and procedure manuals, assisted family support coordinators and field support coordinators with intakes, discharges ,transfers and crisis and foster care placement requests, acted as point of contact in lieu of supervisors absence, compiled month end reports, expedited billing notices, relived management of administrative duties, bulk mailings, received and routed mail to appropriate departments, mailed out health notifications to families and agencies, verified and file medical insurance, ICD-9 coding, transcribed minutes of meetings, conducted monthly fie drills, maintained client demographic in document system, prepared agendas for staff and auditors, explained company services to families, complied with HIPPA regulations, operated switchboard, charting, faxing, filing, copying ,scanning, purged files, power point presentations, maintained inventory of supplies, trained prospective and existing employees.
Intake & Admissions Coordinator01/1996 － 01/2005Charter Hospital Behavioral Health Magellan IncorporatedWinston_Salem, NC.
  • Completed intakes, admissions, discharges and transfers of patients into and out of facility, greeted families, charting, completed commitment forms, informed families of services provided, kept close contact with doctors, nurses and counselors regarding changes, verified medical insurance, assisted with diet inquiries and client aftercare requirements, followed up with court and probation inquiries, filed demographic information in computer, transcribed doctor's orders, contacted families on client progression, completed financial reports for departments, complied with HIPPA regulations, assisted law enforcement officials with intake procedures for voluntary and involuntary commitments, monitored patients via surveillance, routed mail, input orders into hospital database systems, complied data, updated financial statements, operated switchboard, faxing, filing, mailed out billing invoices, ordered office supplies, purged files, assisted medical personnel with case management, verified signatures and certifications of patients and staff.
Education
1984High School Diploma:Parkland Senior High School - General StudiesWinston_Salem, NC., USA
1996Forsyth Technical Community College - Buiness Office TechnologyWinston-Salem, NC., USA
1987In Process:Winston Salem State University - Registered NursingWinstonSalem, NC., USALiberal Arts
Skills
 Access, Excel, Excel, Microsoft Office XP, Outlook Express, PowerPoint, Power Point, Publisher, Word, MS Word, Quick Books Pro, Quicken, Windows XP, E-Verify, People Soft
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Resume Overview

Companies Worked For:

  • Veterans Medical Administration Center
  • Home Bound Academics
  • Georgia Community Support & Solutions
  • Charter Hospital Behavioral Health Magellan Incorporated

School Attended

  • Parkland Senior High School
  • Forsyth Technical Community College
  • Winston Salem State University

Job Titles Held:

  • Client Resource Coordinator
  • Home School Paraprofessional Instructor
  • Lead Administrative Secretary
  • Intake & Admissions Coordinator

Degrees

  • 1984 High School Diploma : Parkland Senior High School - General Studies
    1996 Forsyth Technical Community College - Buiness Office Technology
    1987 In Process : Winston Salem State University - Registered Nursing

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