Experienced professional with ten years of experience in the healthcare industry. This experience includes a variety of responsibilities associated with payer credentialing and account management roles. I'm proficient in many Microsoft Office applications and have the ability and desire to learn and adapt to other software programs. I'm capable of prioritizing and problem solving to ensure that internal and external customers have a positive experience in their interactions with me.
Customer Relationship Management (CRM) software (Salesforce)
Microsoft Office (Excel, Word, PowerPoint)
Ability to multi-task and work under tight deadlines
Adaptable to change
Training and coaching
Promoted to Client Representative in September 2014
Responsible for finding and retaining new clients to use our physician recruitment services.
Developed relationships with healthcare administrators at hospitals, community health centers, and other healthcare facilities across the country.
Resolved disputes and concerns that would come up with my clients.
Negotiated contracts, rates, and fees with clients.
Brought in over $1 million each year in 2016 and 2017.
Became proficient in using Salesforce.
Coordinated hospital privileging process between physicians and clients.
Assisted physicians with completing hospital privileging and payer credentialing applications.
Worked on 80+ open files at any given time
Promoted to Senior Coordinator level in June 2012
Trained and coached members of the hospital privileging team.
Interviewed potential candidates to join our team and offered feedback to administration
Monitored key statistics and KPI's for team members using Excel spreadsheets and pivot tables.
Involved in Lean training events and Kaizens to help improve team processes.
Coordinated credentialing efforts between physicians and insurance companies including Medicare, Medicaid, Blue Cross Blue Shield, and many others.
Communicated with insurance companies on a daily basis to ensure timely processing of provider applications.
Promoted to Senior coordinator level in October 2008
Trained and coached new credentialing coordinators.
Led a team of credentialing coordinators to reduce the outstanding payer reimbursement balance from $5 million to under $1 million in 1 year.
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