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Client Relations Manager Resume Example

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CLIENT RELATIONS MANAGER
Professional Summary

Client focused and passionate Global Mobility professional with demonstrated knowledge of best practices and operations at the international level. Proven expertise in developing corporate mobility policies, managing compliance, enhancing processes and building positive relationships with all levels of management. Expert at multitasking in challenging environments, utilizing sound judgment in handling multiple priorities simultaneously.

Skills
  • Policy Development
  • Expatriate Assignment Management
  • International and Domestic Relocation
  • Global Payroll, Tax and Immigration Compliance
  • Business Partnering
  • Project Management
  • Program Spend Analysis
  • Vendor Management
Work History
Client Relations ManagerMay 2016 - Current
Company NameCity, State
  • Provide mobility program management to domestic and multinational clients.
  • Monitor market trends and benchmark data to develop policy and program design; advise on process improvements for clients' international and domestic programs.
  • Train client business leaders, HR, payroll and compensation contacts, facilitating their effectiveness to meet their talent mobility needs.
  • Analyze data and feedback from operations teams and other service partners to counsel with clients on ways to maximize success of their mobility programs.
  • Provide meaningful, accurate and timely reporting.
  • Successfully executed five implementations of key international accounts, setting up processes and policies for assignment management, compensation, payroll, tax reporting, and immigration.
  • Developed and rolled out new policies in collaboration with clients to successfully reduce and contain costs.
  • Created and delivered training for client's global payroll and HR teams on compensation collection and tax reporting, resulting in successful and compliant payroll management.
  • Worked with Operations departments to facilitate communication and deliver personalized solutions to customers.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Achieved main targets and KPI's set by Client leadership.
Sr. ConsultantJan 2014 - May 2016
Company NameCity, State
Sr. Global Mobility AnalystJan 2009 - Jan 2014
Company NameCity, State
  • Successfully managed International Mobility program for Americas region, serving as primary advisor and strategic partner to business managers and HR organization on all mobility issues.
  • Partnered with key personnel to navigate relocation packages, developing comprehensive and competitive mobility solutions.
  • Prepared and advised on cost estimates and analysis, immigration solutions, tax implications and payroll matters including split and shadow payrolls as well as year-end processes.
  • Continually assessed and recommended appropriate adjustments to program considering trends and alignment with business objectives.
  • Provided exemplary customer service and vendor management.
  • Supervised team of Mobility Specialists.
  • Acting Director for Global Mobility Americas during transitional period; demonstrated success in leading all new and ongoing projects along with management of staff, workload allocation and business relationships.
  • Collaborated with wider stakeholders within international bid process, including Corporate Tax Team, Legal, Finance and Project Managers to deliver accurate cost estimates and provide briefings on risks associated with operating in new international locations.
  • Led various new projects in locations such as Qatar, Canada, Australia and Trinidad & Tobago, with actions resulting in full compliance for tax and immigration.
  • Involved in strategy planning sessions regarding potential acquisitions; developed integration plans, policy guidelines and orientation sessions with Corporate HR Management Teams.
  • Trained and managed new team of Specialists, providing continuous mentoring and support during time of high turnover and ambiguity.
  • Spearheaded design and roll out of new international assignment policy, building relationships and gaining buy in throughout organization.
  • Project lead to oversee formulation of clear and streamlined processes between payroll and global mobility functions, which subsequently optimized compliance, understanding and collaboration between teams.
  • Established global compensation reporting and reconciliation procedures with worldwide payroll and tax providers for greater accuracy and compliance.
  • Authored international new hire and transfer policies to create consistent and equitable solutions.
  • Received “Making a Difference” award for contributions to Global Mobility.
Sr. HR Representative, International MobilityJan 1996 - Jan 2004
Company NameCity, State
  • Managed corporate policies and programs for 300+ expatriates, foreign nationals, new hires and transfers providing expertise in various areas including international and domestic relocation, immigration, tax, payroll, benefits and compensation, assignment preparation and negotiation.
  • Managed outside consultants and supervised Senior Human Resources Coordinators.
  • Acting Senior Manager during company merger, leading Americas team during difficult transition.
  • Spearheaded reassignment of 120+ long/short-term foreign nationals and expatriates into and out of the US over consolidated 10-month period, during time of heavy transition and ambiguity as result of company merger.
  • Authored International New Hire Policy for US; benchmarked industry trends and company policies resulting in streamlined processes and significant cost savings to company.
  • Led team effort to draft, finalize and roll out International Assignment Policy globally.
  • Key contributor on team that reviewed medical benefits program options for international assignees resulting in designating a new provider.
  • Facilitated feedback and insight from expatriate population to ensure buy-in and assisted in evaluation of appropriate programs.
  • Trained and mentored all new members of departmental team and provided critical ongoing support as subject matter expert.
  • Designed and implemented orientation guidebook for international new hires, expatriates and transferees.
  • Recognized with Special Achievement awards for outstanding contributions.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
Education
BA: CommunicationDouglass College, Rutgers UniversityCity
Certificate in Human Resource ManagementRutgers UniversityCity
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Resume Overview

School Attended

  • Douglass College, Rutgers University
  • Rutgers University

Job Titles Held:

  • Client Relations Manager
  • Sr. Consultant
  • Sr. Global Mobility Analyst
  • Sr. HR Representative, International Mobility

Degrees

  • BA : Communication
    Certificate in Human Resource Management

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