Client Relations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
To find an opportunity to work in a team environment where our goal is to satisfy the needs of the client; while maintaining harmony with the internal staff of the company.
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Customer service management expertise
  • Strong problem solving ability
  • Training manual contributor
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Saved many key clients by resolving client issues timely and to their satisfaction.
  • Clients knew they could count on me to resolve their specific challenges.
Customer Interface
  • Greeted customers upon entrance and handled all transactions.
  • Assisted customers over the phone regarding operations, products, services, promotions and customer complaints.
  • Exceeded corporate target for customer satisfaction almost every month.
Client Relations Manager, 01/2014 to Current
Voya Financial Inc., ,
  • Handling of incoming client calls, client correspondence and all communications between the client and the company.
  • Working with clients on client reporting and client updates.
  • International Liaison for all overseas clients.
  • Outgoing calls and emails to clients updating their accounts.
Litigation Manager, 01/2008 to 01/2014
Century Communities, ,
  • Internal coordination of the entire litigation process; from preparing a file for outside counsel, following it through lawsuit, judgment to assisting in post judgment remedies.
  • Acted as liaison between the client and the outside litigator.
  • Responsible for clients receiving timely updates on their cases.
  • Recorded all attorney communication detail in our system.
Legal Assistant, 01/2006 to 01/2008
Starz, ,
  • Responsibilities included coordinating the daily schedules for the Illinois court dockets in 89 counties, at a pace of 300 suits weekly.
  • Maintained relationships with court officials and local attorneys who appeared in court as step up counsel for the firm.
  • Organized and entered all court results, making sure all legal papers were dispersed appropriately and all calendars were continually updated.
, 01/1997 to 01/2006
Bickford Senior Living, ,
  • Client Liaison
  • Management of Client Service Team
  • Hiring/Training of new team members
  • Handling incoming calls and correspondence between the client and the company.
  • Outgoing calls to clients to confirm client satisfaction.
  • Provided clients with verbal update reports as well as written reports.
Bachelor of Arts: Sociology, Expected in
Northern Illinois University - ,
Emphasis : Criminal Justice 
Minor: Political Science
Client Liaison
Client Reporting
Client Problem Resolution

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Resume Overview

School Attended
  • Northern Illinois University
Job Titles Held:
  • Client Relations Manager
  • Litigation Manager
  • Legal Assistant
  • Bachelor of Arts

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