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Client Manager Resume Example

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CLIENT MANAGER
Professional Summary

Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated ability to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.

Customer Manager offering [Number]-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Skills
  • Budgets
  • Communications
  • Relationship development
  • Supervision
  • Positive and upbeat
  • Territory Management
  • Extensive personal network
  • Verbal and written communication
  • Database Management
  • Accomplished manager
  • Creative merchandising
  • Business operations
  • Team management
  • Organization
  • Order management
  • Relationship building
  • Direct sales
  • Marketing strategy
  • CRM systems and software programs
  • Trained in consumer marketing
  • Financial Management
  • MS Office
Work History
01/2016 to 01/2018Client ManagerCompany Name | City, State
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Established performance and service goals and held associates accountable for individual performance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Exceeded annual revenue goals by [Number]% through improving client relationships and education.
  • Worked with clients to address and respond to client and partnership management issues.
  • Developed [Timeframe] summaries to assess each client's participation level and determine targets for follow-up plans.
  • Built relationships with customers and community to establish long-term business growth.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Owned all aspects of sales planning, development, and team and account management for central [Type] territory.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Managed and motivated sales team to increase revenue [Number]% in [Timeframe].
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
09/2014 to 12/2016StylistCompany Name | City, State
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
08/2012 to 05/2015Showroom AssistantCompany Name | City, State
  • Maintained showroom samples and catalog libraries for customer viewing.
  • Asked open-ended questions to ascertain what types of products or services customer required.
  • Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Created marketing materials such as flyers and business cards to uncover new customer leads.
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Implemented marketing and sales campaigns to effectively brand [Product or Service].
  • Set up appointments with potential and current customers to promote new products and services.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for [Product or Service].
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Consulted with [Type] specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
  • Worked with [Job Title] to determine key details for showroom, including light fixtures, flooring and accessories.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
06/2012 to 05/2015Wholesale Sales AssistantCompany Name | City, State
  • Created marketing materials such as flyers and business cards to uncover new customer leads.
  • Collaborated with [Job title] to develop methods and procedures to increase sales, expand markets and promote business.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Performed timely and cost-effective project management through [Task] and [Task].
  • Networked at events and by phone to expand business profits and revenues.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
Education
06/2012Associate of Arts | Apparel Industry ManagementFIDM, City
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Resume Overview

School Attended

  • FIDM

Job Titles Held:

  • Client Manager
  • Stylist
  • Showroom Assistant
  • Wholesale Sales Assistant

Degrees

  • 06/2012 Associate of Arts | Apparel Industry Management

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