Successful, achievement-oriented with five years of progressive positions requiring knowledge and execution of a variety of tasks and procedures. Excited by new challenges and seeking a position where exceptional organizational and interpersonal skills can be put to good use.
Excellent organizational, decision-making, and problem-solving skills.
Strong work ethic
Strong leadership abilities
Customer and client-focused
Exceptional interpersonal communication
Data and statistical analysis
Adapt to diverse groups
Adherence to high customer service standards
Working with shifting priorities
Ability to multi-task and meet deadlines
Excellent computer skills that include applications within the Microsoft Office suite.
Client Manager, 06/2016 to Current Health Information Designs – Auburn, AL
Build and maintain strong customer relationships.
Operate as lead contact for any and all matters specific to our customers.
Resolve customer issues, research, and make recommendations for potential product enhancements or modifications.
Responsible for sustaining and renewing client contracts.
Collaborate with peers, colleagues, and inter-departmental leadership to ensure the timely and successful delivery of our solutions according to client needs.
Clearly communicate the progress of monthly/quarterly initiatives to internal management.
Assist in the preparation of revenue adjustments, quotes, or negotiations.
Rely on experience and judgment to plan and accomplish goals.
Familiar with a variety of the field's concepts, practices, and procedures.
Continually maintained and improved the company's reputation and positive image in the markets served.
Application Support Analyst, 09/2015 to 06/2016 Health Information Designs – Auburn, AL
Maintain an up-to-date knowledge of products.
Track key metrics for clients by producing weekly, monthly and quarterly reports.
Effective liaison between customers and internal departments to maintain contractual requirements.
Resolve issues by tracking tickets via SysAid
Help Desk Team Lead, 07/2014 to 09/2015 Health Information Designs – Auburn, AL
Scheduled staffing and supervised team's work flow.
Trained staff on operating procedures and company services.
Developed highly empathetic client relationships and earned a reputation for exceeding service standards.
Built and maintained strong customer relations.
Technical Support Specialist, 03/2013 to 07/2014 Health Information Designs – Auburn, AL
Provided base level IT support to non-technical personnel within the business and clients.
Clearly communicated with customers to resolve technical support needs.
Provided after-hour support by resolving critical issues.
Customer Service Representative, 03/2012 to 03/2013 Health Information Designs – Auburn, AL
Answered a number of calls and emails per day by addressing customer inquiries, solving problems and providing information.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Associate of Science: Computer Science, 2010-2011 Southern Union State Community College - Opelika, AL
Bachelor of Science: Pre Engineering, 2007-2008 Auburn University - Auburn, AL
High School Diploma: 2007 North Phenix School - Phenix City, AL