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Client Liaison Resume Example

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CLIENT LIAISON
Summary
Looking for a challenging job of a dispatcher that would use my ability to handle complex situations. I am looking for a job that can use my experience and knowledge in a way that could add to the growth of the organization. Qualifications : Detail oriented, self-starting and target centric. Soft spoken, debonair and disciplined. Exceptional interpersonal skills. Efficient in sorting out quickly all kinds of service and products related complaints. Adapting quality with the changing need. Nonstop working ability. Target centric and result oriented.
Skills
Microsoft Office XP, Microsoft Office 2000, Micr
Experience
Client Liaison
October 2010 to August 2011 Stillman Law Offices － West Bloomfield, MI
  • Team player.
  • Liaison between client and attorneys.
  • Monitor client communications (mail/email/phone) for issues to be resolved as they pertain to client services.
  • Maintain and prioritize client issues for attention and resolution.
  • Follow-up on all unresolved client issues.
  • Implement calendar system for client deadlines and follow-up on performance to deadlines.
  • Assist with special projects as assigned by management.
  • Fulfill other duties as assigned.
Agent/Owner
October 1999 to December 2009 All Coast Intermodal Services － La Porte, TX
  • Customer solicitation and service relations.
  • Driver recruitment, training, log retention, safety inspections, drug testing/physicals, Also collection and certification of daily trip packs.
  • Daily depot reports to the SS Lines that we were maintaining a Depot of their Equipment.
  • Daily invoicing to customers including data transmittal of all activities, including Comdata recording to Corporate.
  • Compiled and completed Driver weekly settlements.
  • Dispatched 40 plus drivers and assisted dispatch with those drivers needing bi-lingual Service.
  • Including negotiating backhauls for line haul drivers.
  • Verified daily yard checks ensuring both loaded and or empties were returned to their appropriate SS Line or Depot.
  • Supervised office staff and yard maintenance crew.
  • Including ordering parts for Container maintenance.
January 1999 to October 1999 Aerotek/ Chase Mortgage － Columbus, OH
  • Post payments from borrowers properly to ensure intended purposes of funds are recorded and appropriate information and loan balances are reflected in the system.
  • Disburse property tax payments, homeowners' insurance premiums and private mortgage insurance premiums in a timely manner.
  • Process escrow analysis, PMI cancellations and ensure sufficient hazard and flood insurance coverage on all loans.
  • Issue payoff information and post-payoff processing including release document preparation.
  • Monitor timely payment of non-escrow items; pay bills, enforce coverage and establish escrow accounts as necessary.
  • Ensure one time call resolution.
Education and Training
Associates Degree : Paralegal, 02 - 2013 American Public University System － Charles Town, WV
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Resume Overview

Companies Worked For:

  • Stillman Law Offices
  • All Coast Intermodal Services
  • Aerotek/ Chase Mortgage

School Attended

  • American Public University System

Job Titles Held:

  • Client Liaison
  • Agent/Owner

Degrees

  • Associates Degree : Paralegal , 02 - 2013

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