Skilled and experienced client service executive well versed in solving customer and client problems handling product training and acting as liaison between customers and industries. Ready to ensure customers are always happy with services and products resulting in company profits and enhanced reputation.
● Dealt with client issues investigating and finding answers resolving issues providing assistance or directing them to appropriate parties
●Utilized latest training support standards and procedures to provide high level of customer service
●Ensured that customers received contractual service expectations when necessary
● Perform responsibilities of defining and analyzing technical issues and develop high-level technical expertise to solve the same.
● Responsible for assisting less trained technical resources by providing best solutions in areas of software implementation.
● Audit calls and chats of fellow peers to help them score better in their respective metrics.
● Conflict resolution, negotiation, and de-escalation skills.
● Help resolve customer's query in a fast-paced environment.
● Empathize with and prioritize customer needs.
● Take ownership to resolve challenging customer issues, escalating when necessary.
● Provide telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
● Verify warranty entitlement and determines appropriate action.
● Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
● Document problems in the support solution database for diagnostics and solution implementation.
● Provide basic remote deployment, maintenance and consulting services.
● Validate and process dell machine's exchange validation through policy and procedure of Dell Inc for United States.
● SKU part processing as per compatibility.
● Also, Dell Alienware remote troubleshooting.
● Alienware gaming consoles as well as validate Alienware machines
In my spare time, I love to paint, sketch, and try my hands on being creative in just about any way I possibly can. You can frequently catch me reading about history, famous architecture, travel. I feel it is vital to give back to the community, so I volunteered as employee traffic assistant.
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