Organized and detail-oriented Client Experience Manager working in a fast-paced financial environment. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals with 10 years of cash handling and customer service experience.
Consistently achieved a good teller balancing average and able to preform job duties with little to no staff. Made incentive every quarter since promoted. Have maintained a passing score on audit.
Process cash withdrawals, deposits and payments and also train employees on cash drawer operations, while demonstrating exceptional client experience leadership and overseeing all aspects of customer service and operational standards. Drive digital sales by leading client digital migration, engagement activities and demonstrations. Monitor and control teller line procedures and protocols for all clients and operational transactions, while maintaining regulatory and audit compliance. Is the backup manager when the Branch Retail Executive is out of the branch.
Processed sales referrals and promoted bank services and products, resulting in payout for all quarters.Processed cash withdrawals, deposits and payments and also trained employees on cash drawer operations. Adhered to Wells Fargo security and audit procedures. Delivered prompt and accurate customer service at all times.
Processed payday, installment and title loans. Also provided operational support for high-volume financial institution. Reported and consolidated company financial performances. Communicated with customers, employees and other individuals to answer questions and explain information. Performed bank deposits and cash flow statements.Worked closely with company managers to identify new business opportunities and routinely participated in the sales process.
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