PlanITROIJanuary 2015 to January 2016Client Account Manager Denville, NJ
The leader in asset value recovery in the IT world.
Providing services for major pharmaceutical companies.
Managed all aspects of daily business operations, including budget management, client relations, contract management, purchasing, inventory control, public relations, and employee relations.
Worked with the logistics department to oversee that the operations are running smoothly.
Oversaw business development and client relations management by developing new client contacts and re-establishing old client relations.
Established and maintain good client relations, with both internal and external clients through daily client relationship management, provision of financial solutions that meet clients' needs/ goals, penetrating all product and service lines.
Created and managed new accounts, conducted cold-calls, led sales meetings with clients while assuming a wide array of sales-related customer relations duties.
Jive CommerceJanuary 2005 to January 2015Director of Marketing & Client Relations Morristown, NJ
Jive Commerce is a web development house that specializes in ecommerce and other professional/commercial websites.
Our team is experienced in many different popular ecommerce and CMS platforms so we're prepared to take on the unique challenges of your own projects.
Responsible for creating, implementing and measuring the success of: a comprehensive marketing, communications and public relations marketing plan.
Content creation and full community management across social platforms (mainly FB + Instagram), including branding and logo design.
Took photos, created customized ads for social and their layouts.
Worked with developers to make sure site is updated accordingly as needed.
Ensured all contractual commitments are fulfilled - products for customers are live and functioning.
Tracked and reported trends, streaming numbers, successes and areas for improvement.
Reviewed and illustrate these monthly reports with key clients.
Worked as part of the client service team to serve the needs of clients.
Facilitated completion of quality control processes for our services.
Communicated with clients regarding specific requests.
Created and modified documents using Microsoft Word, Excel and PowerPoint.
ALCATEL-LUCENTJanuary 2002 to January 2005Project Coordinator Murray Hill, NJ
Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist.
We believe that networks are the foundation of our ultra-connected world.
Coordination of tasks from multiple sources, such as General Contractors, Construction Managers, team managers and team members.
Priority in supporting Northern and Central New Jersey markets through Sprint NV project.
Worked at the OSP level to make sure photos of the physical cabling and supporting infrastructure (such as conduit, cabinets, tower or poles), and any associated hardware are correct and then uploaded into Siterra.
Uploaded varied data to include site photos and documents.
Accomplished goals and deadlines set forth by national market.
Proficient in Sprint Siterra and ART data base as well as ALU's Field Service Tool (FST) and met all deadlines to support the Northern/Central New Jersey teams.
Responsible for team daily tracker report.
TOG ConstructionJanuary 1998 to January 2002Client Account Manager Montville, New Jersey
Construction Company for commercial and residential buildings Built and maintained strong, long-lasting customer relationships.
Established budgets with the client and company.
Handled special events and corporate parties.
Marketing such as business cards, flyers and brochures.
Worked with CEO of company to assist in client relationships, travel arrangements and company parties.
Business Administration County College of Morris1989Associates: Applied ScienceRandolph, New JerseyApplied Science
MS Word, Excel, PowerPoint, Outlook, Box.com, Aconex, SharePoint & Google Docs, Quickbooks, SAP