skills and customer relations experience with an attention to detail.
of computer skills includes Microsoft Word, BANNER, Excel, internet navigation,
and standard office equipment.
experience as the first point of contact at the front office.
individual and skill in multitasking with pleasant and courteous telephone manner, handle correspondence, and front desk administration work.
with administrators, faculty, staff, students and general public.
Ability to demonstrate
work independently, handle simultaneous complex situations and resolve issues
with maximum efficiency.
dealing with students and the general public, which has allowed me to quickly
be able to identify their needs, and gain their trust.
Capable of adapting
quickly to an ever changing, high paced work environment.
01/2011 to Current
Clerk TypistCity College of San Francisco - Mission Campus
Managing the Financial Aid program information desk, enforcing and carrying out the existing methods and procedures relative to office operations and providing assistance; explaining and interpreting to student on the online FAFSA application.
Performs administrative clerical, operational, and miscellaneous task assigned by supervisor.
Assisting Admission and Enrollment operational services for faculty, new students and continuing student's registration, updating and scheduling placement test logs for Non-Credit students.
Provides support, information desk duties and responding to and working with the general public, and students on various inquiries on City College of San Francisco school schedules with strong knowledge of programs, policies, procedures and school operations.
Maintaining qualities of customer service and work ethnic.
02/2003 to 02/2011
Financial Aid Office Administrative AssistantCity College of San Francisco
Provided administrative clerical support to the Dean of the Financial Aid office, and the management team.
Demonstrated strong student relation skills, secretarial duties, correspondence and a variety operational task under policies and procedures.
Assisted in students verification on submission of Americorps payment, online electronic processing, and written notes in the BANNER System.
Managed checks from the Trust and Scholarships Funds Foundations; Responsible for all Consortium agreements (as host school) for students attending other colleges and/or Universities.
Accounted for the processing of Payroll Reports for departmental employees, using the BANNER System and prepared non-classified paid time assignments for the Financial Aid Office and Cal-Works counselors; Maintained control of the office supplies and inventory; prepared Financial Literacy Workshop schedules for each semester, and assisting the facilitator of Financial Literacy Workshop.
01/2001 to 01/2003
Administrative AssistantSan Francisco Airport Commission
Performed variety of administrative functions, updating reports, correspondences, logs, etc.
Provided support to the Commission Secretary of the Airport Commission; maintained and typed of database, memos and files;
Maintained Time Payroll Report of departmental employees; managed a high volume of incoming calls and correspondences;
Responsible for preparing the bi-weekly meeting agenda package for the Airport Commission meetings.
01/2001 to 08/2001
Clerk TypistOffice of Citizen Complaints
Performed front desk receptionist duties to provide excellent customer service in receiving and routing incoming telephone calls; Maintained waiting time to a minimum; Typed investigations reports and mailed the disposition letters after the investigation was completed and updated the information into the database; Organized and maintained the filing system for incoming complaints; Performed mail-run duties as required; Followed all the established policies and procedures within the department.
Bachelor of Arts: Liberal StudiesSan Francisco State UniversityLiberal Studies
Associates of ArtCity College of San Francisco
Mendoza College of LondonEngland
Certificate program of Secretarial and Office Management in