Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
September 2013 the Lean team I was a member of was awarded an official commendation from Governor Hassan for Outstanding Work in Lean Process Improvement. Our leaned procedure was recognized as the best project at the NH Lean Summit.
I am a member of the NHDRA Lean Committee and the Agency's VOIP (Voice Over Interactive Protocol phone system) Committee.
Completion of classes for Communication Skills in the Workplace and Conflict Resolution.
I oversee the reception and lobby area of the NHDRA ensuring all visitors are provided with prompt and professional assistance. I assist taxpayers and business operators in regards to state taxes, departmental procedures and policies. I process all payments received in the Collections Division, record taxpayer payment management and transmittal to the Revenue Control Group for the daily bank deposit. I prepare and maintain tobacco tax stamp refund requests received from NH licensed Wholesalers. I review and determine approval of all Meals & Rentals license applications based on compliance with the law using internal and external databases. Account maintenance consists of various changes and or updates to taxpayer records. I prepare legal documents, correspondence, presentations and compile statistical data. I complete and respond to job tasks via e-mail. I assist the I.T. department to test updates and implementation of changes in internal databases. Confidentiality standards, regulations and laws are carefully practiced.
I processed daily mail, payments and correspondence received in the Document Processing Division. I trained individuals for mail processing. I provided additional support in the file room, data entry, reviewing of received tax returns, document cashiering, document batching and various clerical functions.
I operated the file room for the agency. I maintained taxpayer records stored after Data Entry. I created weekly and monthly data of file room activity. I prepared and maintained reports for transference of files to and from State Archives. I trained individuals assisting in the file room. Additional support of Data Entry, and mail processing.
I verified and data entered documents and returns filed by taxpayers. I was responsible to make necessary changes and/or updates to taxpayer records during the data entry process. I maintained a daily log of all documents processed during data entry.
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