Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Verified that information in the computer system was up-to-date and accurate.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed and created a more effective filing system to accelerate paperwork processing.Identified and resolved system and account issues.Created monthly reports for records, closed terminated records and completed chart audits.Eliminated outdated records by sending the records to be scanned.
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