Dedicated and focused Clerk who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Southern Christian Leadership Conference (SCLS) 1994 to Present
St. John Baptist Church - Member, Homeless Ministry 2007 to Present
Clerk/Data Entry Specialist January 2012 to CurrentViva Health － Birmingham, AL
Assist the medical management department by entering medical insurance authorizations for major
medical procedures such as surgeries, durable medical equipment and physical therapy.
Authorizations are time-sensitive and have been able to consistently exceed 7 day goal.
Prepare Medicare and Commercial Denial Letters for Members accurately and efficiently.
Sort and distribute incoming mail.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and
Contributes to team effort by distributing faxes when Utilization Review Nurses need them in order to
Substitute Teacher/Assistant January 2010 to January 2012PATTY CAKE ACADEMY － Birmingham, AL
Worked closely with children ages six weeks to five years by exposing them to educational ideas through
play, music and poetry.
Educated children through play sessions involving interactive reading concepts.
Taught children various
innovative ideas and curriculum, as in pertained to teacher's lesson plans.
Assisted children with art exercises and projects, in order to promote self-creativity and independence.
Completed and organized daily reports and lesson plans which were reported directly to the Director,
staff and parents.
Planned and facilitated parent - teacher conferences, in order to update parents on children's' progress
throughout the school year.
Telephone Sales Representative January 2010AT&T － Birmingham, AL
Managed yellow pages business advertising accounts within assigned markets.
Gained extensive experience in marketing and comprehensive advertising programs to small business
clients to include print yellow pages, online yellow pages, Search Engine Marketing programs and
Worked alongside graphics department to design customer ads.
Achieved above average on call volume maintaining an average 68-75 calls per hour.
Collection Specialist January 2007 to January 2009REGIONS FINANCIAL CORP － Birmingham, AL
Received and responded to a high volume of inbound calls from Regions bank customers in a fast-paced
environment while also resolving customer complaints and negotiating payment arrangements.
Collected on past due lines of credit and overdrawn accounts.
Followed through on customer inquiries,
requests or complaints.
Resolved issues promptly and placed follow-up calls to customers as necessary.
Attained high sales performance standards.
Received highest attainable score on graded call reviews performed by superiors conducted weekly.
Mastered 10-key stroke.
Achieved above average on call volume maintaining an average 75-100 calls per hour.