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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

BIlingual Store Clerk possessing strong attention to detail and time management skills. Enjoys assisting customers in locating and selecting store items.Willing to work a flexible schedule.

Highlights
  • Courteous and professional demeanor
  • Flexible schedule
  • Effective multi-tasker
  • Excellent customer service
  • Fluent in English and Spanish
  • Trained in food safety guidelines
  • Cash register operation
  • Computer proficiency
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Experience
Clerk, 08/2014 - 05/2015
International Paper Company Fort Wayne, IN,
  • My responsibilities include: greeting customers, answering telephones, stocking medications and checking expiration dates, auditing reports and speaking with pharmaceutical representatives.
  • Dispersed incoming mail to correct recipients throughout the office.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Updated patient accounts and information on a daily basis.Created databases and spreadsheets to improve inventory management and reporting accuracy.Handled and processed confidential patient information.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Served as a bilingual Spanish/English customer service representative. Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.pEntered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Strictly maintained customer and patient confidentiality.Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.Communicated with all customers and staff in a pleasant and professional manner.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.Appropriately resolved customer issues, complaints and questions.
Barista, 03/2013 - 05/2014
Unitypoint Health Fort Dodge, IA,
  • Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipated customer and store needs by constantly evaluating environment and customers for cues. Communicated information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicated them to the store manager.
  • Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovered and responded to customer needs.
  • Followed operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Maintained a clean and organized workspace so that partners could locate resources and product as needed.
  • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Followed health, safety and sanitation guidelines for all products.
  • Recognized and reinforced individual and team accomplishments by using existing organizational methods.
  • Maintained regular and punctual attendance
  • Translated English and Spanish
Cashier, 11/2011 - 02/2013
Firehouse Subs Orange, FL,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Served as the company's bilingual Spanish/English customer service representative.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Handled products and equipment in accordance with safety and sanitation guidelines.Checked out customers and bagged items quickly.Safely operated manual and electric pallet jacks.Praised by management for being a fast and efficient worker, requiring little supervision.Served shoppers in a prompt, courteous and friendly manner.Gave every customer immediate and undivided attention.Collected shopping carts and baskets from inside and outside the store.Operated check stand equipment including cash register, scanner and scale.Accurately made change for cash transactions.Followed proper procedures for handling of tenders, use of tares, sales of alcoholic beverages and use of PLUs and UPCs.Handled and bagged groceries carefully and according to customer preference.Executed cash transactions quickly and accurately.Greeted all customers.Stocked, priced, front-faced and rotated merchandise.Maintained knowledge of current product locations.
Cashier/Clerk, 10/2007 - 11/2010
Bartell Drugs Kent, WA,
  • My responsibilities included: answering telephone calls, faxing and mailing invoices, making bank deposits, greeting customers, cashiering, taking inventory, stocking the shelves, and translating Spanish and English.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Handled cash and deposits using the proper accounting procedures and documentation.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store. Served as the company's bilingual Spanish/English customer service representative. Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in finding out-of-stock items.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
Office Assistant, 2008 - 10/2010
Southeastern Health Lumberton, NC,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Translated Spanish and English when necessary.
Student Assistant, 05/2006 - 07/2006
Bremen High School District 228 Midlothian, IL,

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence. Escorted visitors to corresponding classrooms. Translated English and Spanish when necessary.

Education
Bachelor of Science: Biological Sciences, Expected in May 2013
-
California State University, Chico - Chico, CA
GPA:

Dean's List 2012

Associate: Biological Sciences, Expected in May 2010
-
Shasta Community College - Redding, CA
GPA:
No Degree: Biological Sciences, Expected in December 2014
-
University of California, Davis Extension - Davis, CA
GPA:
Languages

Bilingual Spanish/English

Fluent reading/writing Spanish and English

Skills

Great organizational skills, enthusiastic customer service, cash handling, and multi-tasking.

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School Attended

  • California State University, Chico
  • Shasta Community College
  • University of California, Davis Extension

Job Titles Held:

  • Clerk
  • Barista
  • Cashier
  • Cashier/Clerk
  • Office Assistant
  • Student Assistant

Degrees

  • Bachelor of Science
  • Associate
  • No Degree

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