Customer care :
*Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
*Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
*Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
*Store Clerk possessing strong attention to detail and time management skills. Enjoys assisting customers in locating and selecting store items.
*Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
*Reliable and friendly cashier who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Clerical / office assistant :
* Familiar with printers/scanner , shredding and destroying personal information. Filing cases in correct place by county, name, and alphabetical order. Arrange and clean old information out of files. Enthusiastic with helping the caseworkers with finding files, collecting mail as well as taking messages and recording them and returning calls when needed.
I am still currently employed with the temp. agency, however currently assignment is not extended through contract. Therefore I am looking for a more stable, dependable job.
*Made copies, sent faxes and handled all incoming and outgoing correspondence.
*Organized files, developed spreadsheets, faxed reports and scanned documents.
* Organized files and put in the folders/ filing cabinets they belong.
* destroyed/shredded important personal information no longer needed.
* Helped caseworkers and other employees with their needs, including locating files , putting away files, collecting mail, use of printer/scanner
*Answered customers' questions and addressed problems and complaints in person and via phone.
*Maintained visually appealing and effective displays for the entire store.
*Built customer confidence by actively listening to their concerns and giving appropriate feedback.
*Processed all sales transactions accurately and in a timely fashion.
Executed cash transactions quickly and accurately.
Greeted all customers.
*Conducted price checks for cashiers and service clerks.
*Checked out customers and bagged items quickly.
*Served shoppers in a prompt, courteous and friendly manner.
*Broke down heavy pallet loads of cases, boxes and bags.
*Arranged and stocked department displays.
*Collected customer feedback and made process changes to exceed customer satisfaction goals.
*Made reasonable procedure exceptions to accommodate unusual customer requests.
*Provided accurate and appropriate information in response to customer inquiries.
*Demonstrated mastery of customer service call script within specified time frames.
*Addressed customer service inquiries in a timely and accurate fashion.
*Developed effective relationships with all call center departments through clear communication.
*Ran reports and supplied data to fulfill customer report requirements.
*Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
*Built customer loyalty by placing follow-up calls for customers who reported product issues.
*Formulated and enforced Service Center policies, procedures and quality assurance measures.
*Properly directed inbound calls in phone queues to improve call flow.
High School through 11th Grade.
***Received GED in 2008
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