Clerical Coordinator Resume Example Community Care Physicians P.C. FPG

CLERICAL COORDINATOR

Summary

Detail-oriented Clerical professional offering 15 years of customer service, reception and administrative experience. Proficient in Microsoft programs, Allscripts Electronic Medical Records and Allscripts Patient Management programs. Proven history of interacting with patients in a professional manner to foster strong rapport.

Professional and well-rounded with superior clerical skills and healthcare expertise. Successful at satisfying customer needs while meeting and exceeding business objectives.

Dependable team leader overseeing, mentoring and advocating for 10+ clerical staff members. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Strong ability to multitask in several areas of a medical office setting, clerical and clinical.

Skills

Professional and mature
Team collaboration
Customer service
Billing and coding
Scheduling and calendar management
Document editing
Problem resolution

Planning and coordination
Administrative support
Proficient in Microsoft programs, EHR (Electronic Health Records) and APM (Allscripts Patient Management)
Team management
Supervision
Organization

Experience

09/2017 - 08/2020Clerical CoordinatorCommunity Care Physicians P.C. FPG | Schenectady, NY

Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Resolved customer complaints and adjusted policies to meet changing needs.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Created training manual for all employees to use as reference guide.
Provided ongoing training to address staff needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted evaluations and reviews for 10+ employees.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Answered incoming telephone calls, questions and client inquiries.
Greeted visitors and directed to appropriate department or personnel.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Supervised clerical, front office and telephone receptionist, staff and strategically delegated work assignments to meet office administrative needs.
Implemented office efficiency improvements to streamline task delegation.
Documented office procedures and processes for use by all administrative personnel.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

06/2016 - 09/2017Medical Billing AssistantCapitalCare Family Practice Guilderland | Schenectady, NY

Sought clarification from physicians and other clinical personnel for answers to any needed coding interpretations prior to abstracting records.
Utilized online health insurance websites to verify correct insurance information and verification of proper billing codes.
Collected, posted and managed patient account payments.
Checked claims coding for accuracy with ICD-10 standards.
Utilized electronic charge capture systems to consolidate and streamline billing processes.
Reviewed received payments for accuracy and applied to intended patient accounts.
Answered desk phone and handled phone calls and questions.
Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
Applied HIPAA Privacy and Security Regulations while handling patient information.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Assessed medical codes on patient records for accuracy.
Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
Analyzed patients' electronic encounter forms diagnosis codes to validate accuracy, completeness and specificity.
Performed with precision by entering data accurately and researching to resolve questions.
Flagged return claims and dealt with insufficient payments.
Audited medical records and diagnosis codes for accuracy and completion.
Added modifiers, coded narrative diagnosis and verified diagnoses.
Expertly assigned charges and payments for medical procedures.

07/2013 - 02/2016Phlebotomy TechnicianCapitalCare Family Practice Guilderland | Schenectady, NY

Coordinated workflow based on stat, schedule, or outpatient needs.
Used multiple electronic medical software, including EHR, APM and Orchard Lab to conduct patient intakes and send correspondence.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Obtained variety of blood samples through venipuncture or capillary puncture using butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date, and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Maintained fully-stocked phlebotomy cart, carrier, and station.

07/2006 - 05/2013Medical AssistantCapitalCare Family Practice Guilderland | Schenectady, NY

Conducted patient interviews to gather health history and information about current medical issues.
Kept facility stocked with necessary supplies, equipment and instruments.
Completed and submitted clinical documentation in accordance with agency guidelines.
Coordinated and executed proper medical waste disposal.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Assessed, documented and monitored vital signs for more than 20 patients per day.
Performed routine tests such as urinalysis, rapid strep / influenza, vision and hearing tests.
Communicated with patients by phone and via written correspondence.
Maintained clean and organized work area with adequate supplies and reagents.
Acted as liaison between physician and patient, answering questions and delivering test results.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Educated patients about medications, procedures and physician's instructions.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Contacted pharmacies to submit and refill patients' prescriptions.
Prepped and assisted physicians in minor surgical procedures.

02/2005 - 07/2006Medical AssistantCapitalCare Family Practice Rotterdam | Schenectady, NY

10/2004 - 02/2005ReceptionistCapitalCare Family Practice Rotterdam | Schenectady, NY

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Sorted incoming mail and directed to correct personnel each day.
Scheduled and confirmed appointments.
Processed payments and updated accounts to reflect balance changes.

Education and Training

Some College (No Degree): Interior Design
Sage College of Albany | Albany, NY

06/2002High School Diploma
Schenectady High School | Schenectady, NY

Software Programs

Allscripts Practice Management

Allscripts Touchworks EHR

Multiview

Orchard Lab

Microsoft Programs

Resume Overview

Companies Worked For:

Community Care Physicians P.C. FPG
CapitalCare Family Practice Guilderland
CapitalCare Family Practice Rotterdam

School Attended

Sage College of Albany
Schenectady High School

Job Titles Held:

Clerical Coordinator
Medical Billing Assistant
Phlebotomy Technician
Medical Assistant
Receptionist

Degrees

Some College (No Degree) : Interior Design
06/2002 High School Diploma

Clerical Coordinator Resume Example

Resume Score: 80%

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